Response to Recent Post and Company Perspective
Introduction and Purpose
I just saw this post about me and my company, and I want to share my perspective with the Mud family, as well as clarify some missing facts.
Summary of My Position
First and foremost, I want to briefly summarize my thoughts on this matter, emphasizing both accountability and civility for those who may not wish to read further. As the founder, I accept responsibility, and my company also accepts responsibility when mistakes occur. Anyone in business understands that issues can arise; what truly matters is how you respond. We have always responded to any concerns raised and have documentation to support this.
Background and Company History
I have proudly been a Mud member for 15 years, gaining from and contributing to the forum. My passion for Land Cruisers and the community inspired me to start this business. Elite Land Cruisers has been operating for over a decade and has completed more than 50 genuine restorations. Achieving this is not possible by neglecting quality or customer care. I can provide references from numerous satisfied clients whose vehicles have required no additional attention. In fact, we are currently expanding our operations to offer dedicated service, maintenance, and repairs exclusively for our clients.
Addressing Reported Issues
I have never intentionally misled anyone or sent out a Land Cruiser with a known issue. Some original parts are no longer available, as most of us know, so we source as many as we can from Japan, the Middle East, and Australia to ensure genuine OEM parts.
The fuel tank vent hoses missing was just stupid miss and an oversight. The Alternator on the 80 should have been wired better. I am as surprised an anyone on the fender attachments- I’m furious about this as this work was contracted out. Clearly not visible for our team to know.
As the members have pointed out, there is a lot to love on the cruisers we restore and these simple misses in our past are just inexcusable.
Quality, Value, and Business Practices
As other members have noted, similar restoration projects can take three years and cost up to $250,000—our shop delivers comparable results for about half that cost. We are a small team and do contract out some work, employing a few dedicated individuals who support their families through this work. However, we assume full accountability even when subcontractors make mistakes. There are thousands of hours of of work that go into these and I hate to see a few misses taint the image and brand- especially since some are simple repairs and hidden even from us from a previous contractor.
Commitment to Improvement and Community
Have we made mistakes or missed items performed by a subcontractor (thousands or parts and tasked involved) in restoring a Land Cruiser? Yes. Have we taken responsibility and made things right? Absolutely, and this will always be our approach. With each project, we strive to improve.
Although it was difficult to see these posts within the Mud family, I am confident in my character and values, as are many other members. We are continuously improving, learning from every issue.