Dash Recall GX470 (2 Viewers)

[SoCal80]

I've been dealing with the same issue. The previous owners had meticulous service done at the dealer and was on the list but the service agent looked and called to research and said the previous owners were never on the list. Gave me number for Lexus corporate service. Will see what happens after talking to corporate.

 

[mooker82]

I've been dealing with the same issue. The previous owners had meticulous service done at the dealer and was on the list but the service agent looked and called to research and said the previous owners were never on the list. Gave me number for Lexus corporate service. Will see what happens after talking to corporate.

Good luck with yours. I'm really disappointed in my local dealer especially considering we have bought a new RX and GX from them in the last 6 months.

 

[SHERMAN FJ62]

I HAD TO CONTACT LEXUS AND WORK DIRECTLY WITH THE SERVICE MANAGER AT RICH HENDRICK LEXUS HERE IN CHARLESTON.

 

[Sam Stewart]

FYI, dealers just had an update from Toyota/Lexus the other day that said they can offer NO kind of extension or goodwill after the 10 years is up. So, even if your dealer made a mistake and didn't order it, you're kinda screwed. They did relax the restrictions on what documentation they would accept, however. So as long as you were on *some* kind of list at some point, and the dealer can prove it, you can most likely still get a dash.