Fine. I cave. Lets separate the facts from emotion here.
August 8 2021 I place an order for 4 items from Mosley Motors. -LS Swap AC Hoses, LS Swap PS Hose, Radiator and Shroud, and Howell Wiring Harness.
I decided to use Mosley because his shop is 2 miles from my house. He lives about 2-3 miles from my house. His mechanic used to be my neighbor, and the guy who moonlights there is my neighbor. He is someone i once considered a friend, and wanted to support his shop as it was still relatively new at the time.
8/8/2021- Instructed that Mosley does not sell the AC hoses locally due to the agreement with Mike, the local hose guy. Sure thing, no problems there. He refunds the hoses.
8/8/2021 - Mosley instructs me that he will need photos of my current LS Wiring harness to submit to Howell so they can build a harness. Cool. I ask what photos he needs or if he wanted to swing by to check out the harness that would work too. I live walking distance from his shop and residence.
8/9/2021 - AC Hose refund is sent
8/13/2021 - I finally get instruction on what photos to send for my harness to be built. I immediately send them and get no response until August 15, when the guy who bought my used 2f reaches out to me telling me that he has been trying to contact Mosley about doing work on the motor he bought from me and shipping it. No reference on harness is made until I specifically ask. He also asks about my trucks tire size and gear ratio, I tell him i do not need a computer flash. At this point the harness is still not ordered. Its been 6 days since payment.
8/17/2021 - PS hose arrives. I would later find out that this hose was supplied with the improper fitting causing a very large power steering leak. Here i remind mosley that I live very close by, as hes shipping items to me. This is important for later.
8/23/2020 Shipping notification of the Radiator from FSR. Its enroute to my house. I ask if they needed measurements before sending it out, but am assured the measurements are for shroud only. Also important for later.
I start disassembly, next few communications are all friendly and cheerful. Ask a few questions with no replies, oh well dudes probably busy. Ask a few more questions, to no reply. In his defense these are questions related to my LS Swap and not anything on my order.
8/27/2021 - drop off my old motor with mosley for him to work on it for the fella who bought it from me.
More chat about shifters, etc I left my trans mount at his shop, i go get it, still very friendly
9/21/2021 - ask about what measurements i need to provide for fan shroud. Mosley tells me he has my harness but hes not sure why they shipped it to him. He said he would bring it to the shop and ican come get it.
I tell him i had been in contact with howell previously and they (receptionist lady) said my harness was 2 weeks out from being done when i gave her my info and mosleys shop info. More talk about the shroud measurements, and then he says he will get to the bottom of it.
9/23/2021- I send fan shroud measurements, no replies. Also informed mosley that i did not receive a rad cap.
9/24/2021 -He says hes got a cap i can have. He also says the harness is the one at his house. I ask him to let me know when i can grab the harness. No response.
9/25/2021 - I ask again if i can get the rad cap and harness. Tells me they are leaving and can leave it outside of his house. I tell him i can get it later, I do not want a $750 harness sitting outside in the middle of memphis. i am also still researching how to add more circuits to the harness as its not the original harness i planned on buying.
Mosley asks if they did a fan relay for my harness, i tell him no, we ordered as mechanical. Hence the measurements for the fan shroud on the radiator.
Mosley says he believes there is a mixup and that this harness has relays and might not be mine. I inform him that i talked to Howell (receptionist lady) and they said it would still be a week on my harness. She said the harness guy was out of the office, and i asked if he was on vacation and she had no idea what i was talking about. This is where I lose faith in all of this.
Mosley said he didnt have any recent orders with fans, he will remove them or they can send it back and have them do it, at this point i still agree.
9/27/2021 - I ask Mosley to cancel the Harness order. Howell (harness guy this time) had called me back and told me that they dont know what the harness mosley had, but they didnt have anything for me, my address, or my specs in their system and wanted to know more. I ask again about them being on vacation and they told me that there wasnt a vacation.
We are at 50 days since i ordered this harness. Mosley knows this is my daily driver, and i am trying to get this swap done quickly to get back on the road.
Mosley lets me know the harness took longer than normal because the people at howell were on vacation. The people at howell disagreed with this vacation thing. At this point i just want to cut ties on this. There is way too much BS going on and i do not know whether or not to believe Mosley or Howell. No one can pinpoint my order, no one can pinpoint a time frame, and no one seems to even know anything about my order. It has been 50 days and im behind schedule on my engine swap at this point. I am burning the candle on both ends working my professional job and also doing this swap. I ask to cancel the order with howell, and they instruct me to do it with Mosley. I order a painless harness, tracking has it arriving in 2 days to my house. No questions asked
I also misunderstood the fan shroud measurements and have to resend them, this was my mistake, i remeasure and send the measurements for the fan shroud.
9/28/2021 - Mosley says fan shroud is ordered. He tells me that the radiator supplier said they have a trade show and it will be a few weeks until delivery.
Then i am instructed that i have to pay $45 for shipping and fees for the harness that was never shipped to me. and also a $150 restock fee. Then later comes back and says howell does not charge a restock fee
I tell him that i will still be cancelling my order but i will not be paying shipping for an item that was never shipped to me and a restocking fee for an item that no one could even place that was mine. Not even the supplier. We are at 51 days now since ordering. I let mosley know that if needed i will do a credit card charge back for my full balance as i never received any items after waiting a reasonable amount of time. At this point it is 6 weeks from when the actual order was finally sent to howell, a few more weeks added to that since i had paid for it in full and howell, who was supposedly on vacation so it would have been 3-4 weeks, but howell told me there was no vacation at all.
To this day i dont know what the hell all of the confusion surrounding this was and i honestly dont care anymore. Either Mosley was not being honest or Howell was not being honest. All i did was ask questions. I did not have the luxury of time to go back and forth with it. At this point it is still friendly-ish and we go back and forth about the dates.
Mosley instructs me that when i call howell it messes up his communication which i am starting to wonder about because the whole vacation thing is really odd.
He says hes had my harness for a while now, which is contradictory to what howell told me about that harness. (I imagine this is where the disconnect is coming from withthis whole thing. He believes the harness that was sent to his home address and that was incorrectly built is mine, i do not know if howell confirmed this or not, but howell told me the opposite).
At this point no credit charge back is made. I just tell him i want a refund for parts that i have waited 51 days for at this point, had not received, and was getting conflicting information about.
He then tells me out of nowhere that he doesnt know how long my fan shroud will take, and that it will be more than two weeks.
I then apologize for the hassle and tell him that i do not want to burn any bridges or lose a friend, but honestly do not think it is right. The howell harness isnt even the harness i planned on using, i just ordered it so i could add more stuff to my order from mosleys shop in the first place. I never received anything from him or howell, all of the information coming from supplier and middle man was conflicting and i just wanted my money back.
This is when i receive a phone call while im at dinner with my wife. I am told that i dont know how business works, that the customer is always right does not exist at his shop, and get verbally harassed for about a half hour while my wife and i just kind of listen. He instructs me to remove the installed and filled radiator and bring it back to his shop and to bring back the installed and in use power steering hose. He knows these parts are installed because i am documenting all of this on social media and you can see who views your social media stories, we dont follow each other, and hes been following along the whole way since the harness ordeal. It appears as though he is doing this as revenge or payback for cancelling my harness and wanting my full refund. The radiator is a completely unrelated item on the order. He is clearly mad about me cancelling my wiring harness order. Its to the point where i mute the phone and my wife asks if hes taking something else out on me, as the phone call was just that freaking crazy. I dont know, maybe hes had a bad day, who knows. Anyways, after a ton of "IM SPEAKINGGGG" and stammering is over...All of this could have been avoided by just refunding my money for the wiring harness. I unfortunately did not record the phone call. This is where the $60 comes from. This call is why i wanted every red cent of my money back. A simple sorry dude, i made a mistake... or even a plain sorry for the miscommunication and inconvenience would have fixed all of this. I am a consumer who just spent money wondering where it is. It is perfectly reasonable for me to have doubts and questions after all of this time had passed. A simple sorry would have alleviated this entire thing. This is where my comment in the previous post about how you treat people when no one is watching comes into play.
Another way this call could have gone is... In a much less condescending tone... sorry man for the hassle, ive been really busy and the shop is crazy etc. The whole charge back thing wouldnt even be in the question.
10/4/2021 - one week after Mosley said my shroud order was submitted to FSR, I get a refund of a random amount for a radiator shroud. There is no explanation of this amount anywhere. I ask if the shroud was ever ordered in the first place, as im confused as why it was refunded. The amount refunded was an even number, so i ask about the 9.75% sales tax trying to figure out where this number came from. No response. Who knows where this arbitrary number came from. I again lay out the timeline and explain the FTC 30 day rule for online orders and send him a link. This is the last i spoke with him.
This does not end there. Since I have no fan shroud, I decide i can try and make one or just go to FSR. The owner is a really nice guy, and my dad has used him in the past. His son is also mutual friends with some buddies of mine but i dont know him personally. I take every measurement possible on the radiator, make some cardboard cutouts of the fan and drain the rad and take it up to their shop. They look up my order, and to my surprise... no shroud was ever ordered for my radiator. I asked them how the convention went and if they were backlogged due to it, they said they sent one person out of their large staff to the convention and that it did not effect their production at all.
The owner, a welder, and i look at my measurements on the radiator for a shroud as they had one sitting around they could modify for me. With my measurements, the fan blades would interfere with the trans cooler ports on the rad since my motor was offset to the driver side. It was impossible to make me a shroud for the rad for the provided measurements. (this is just hearsay, but i reckon this is why the shroud order was never placed). Shop owner asks what measurements i supplied before ordering the radiator, i told him that there were no measurements until ordering the shroud.
I explain the situation and the owner decides to help me out since i was left high and dry. I leave the rad there and pick it up the next day completed. Once i have the radiator and shroud, the LS swap is able to be fully completed and the project took 7 weeks total. It should have been less. I started a how to ls swap thread due to this ordeal so people didnt have to go through what i did. I never once made any mention of mosley in any of my posts.
In summary out of 4 items ordered, i got a partial radiator, and a leaking power steering hose.
The amount of mystery and concealment of the truth in all of my dealings in this process were just enough for me to want to tell other people. Im assuming this is where my personal vendetta against mosley accusation is coming from. Who knows.
To put it into perspective, my entire LS Swap took the same amount of time as this whole ordeal did. From when i paid until when i finally had my shroud built.
Now. That all was emotion separated out from fact. A few other side things to note. I used to be friends with his mechanic and his moonlighting mechanic. Before the ordeal, i find out that lead mech (old friend) and Mosley are gloating about when my swap isnt complete and i have to bring it to them to finish it because i am incompetent or whatever, what they are going to do. I mean thats not really cool but nothing to cause commotion about. The overall theme from these guys the entire time this order, even before my order was place was condescending and disrespectful. I am assuming that this is because i was originally going to buy one of his hopped up 2fs. I asked to go for a ride in one but never got a reply, and after his mechanic let me ride in one and did one single 3rd gear pull, i decided that it wasnt for me.... but i still made sure to try and spend over 2 grand with him at his shop with the LS Swap.
Fast forward to present day. My $66 credit card charge back went through last week. This thread blows up.
I had a bad experience dealing with Mosley and felt it necessary to warn others. It bothered me that people blindly recommend a shop without experience, when this has been my experience with them I wanted to save others from a similar bad experience when solutions exist that dont involve the bull****. I am sure there is going to be all kinds of retorts and back and forth between this s*** but this is honest to god where it stands and what happened to me from my perspective. I spent over 10 grand with Multiple different vendors on this swap alone and this is the only issue i had the entire time. Its actually the only issue ive ever had buying parts before, and ive never had someone act like they are above me or better than me because they are selling me something.
Choose what you want to do. I cant change your mind about anything.
