ARB Jack PSA

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kcjaz

SILVER Star
Joined
Feb 7, 2016
Threads
376
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3,747
Location
Olathe, KS
While out getting to Moab, I went to go and use my ARB jack and the pivot pin on the handle was missing rendering the jack useless. I carry the jack on my spare tire swing out. I guess it just vibrated loose. I cut a piece of wire off a nearby fence (excess, off of a twist) and it did the trick but jeeze. Luckily I was just showing the jack to a buddy and didn’t really need it. I had previously also broke the cam lever on the lift arm. It’s plastic and you can easily over tighten it. Don’t go gorilla on it or it breaks.

I contacted ARB as the jack was still in warranty. Rather than sending me the parts, they sent me whole new jack. That’s cool.

So, on the new one, I have removed the pin that went AWOL and put it back with blue loctite. I also removed the 3 3mm cap screws on the top cover and reinstalled with blue loctite. If you carry this jack on your swing out, I suggest use loctite and/or carry a bolt or some wire.

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Thanks for the heads up. Hats off to ARB for this amazing example of customer service going above and beyond!
 
I have this same jack and love using it, but the quality is absolutely s***. I’m on my second one now, and I’ve already had multiple parts fall off or break.
 
Wow Jason, good for you! I also had one of those levers break off mine and they sent me a new lever. Their customer service is good. Sorry to hear others have had this problem.
 
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