ARB Jack PSA

[kcjaz]

While out getting to Moab, I went to go and use my ARB jack and the pivot pin on the handle was missing rendering the jack useless. I carry the jack on my spare tire swing out. I guess it just vibrated loose. I cut a piece of wire off a nearby fence (excess, off of a twist) and it did the trick but jeeze. Luckily I was just showing the jack to a buddy and didn’t really need it. I had previously also broke the cam lever on the lift arm. It’s plastic and you can easily over tighten it. Don’t go gorilla on it or it breaks.

I contacted ARB as the jack was still in warranty. Rather than sending me the parts, they sent me whole new jack. That’s cool.

So, on the new one, I have removed the pin that went AWOL and put it back with blue loctite. I also removed the 3 3mm cap screws on the top cover and reinstalled with blue loctite. If you carry this jack on your swing out, I suggest use loctite and/or carry a bolt or some wire.

 

[gasman4u]

Thanks for the heads up. Hats off to ARB for this amazing example of customer service going above and beyond!

 

[kong24680]

I have this same jack and love using it, but the quality is absolutely s***. I’m on my second one now, and I’ve already had multiple parts fall off or break.

 

[prharper]

Wow Jason, good for you! I also had one of those levers break off mine and they sent me a new lever. Their customer service is good. Sorry to hear others have had this problem.

 

[linuxgod]

if you decide to throw the old jack out…

 

[kcjaz]

if you decide to throw the old jack out…

It’s a little odd. I made two separate warranty claims. The first was for the cam lever that broke and the second was for the pin. It appears that ARB just sent me a whole new Jack for the first claim before they processed the second. For the second they responded saying they would send me another Jack but wanted me to ship them the broken one and that they would send a prepaid label. I told them I already had the replacement. If they send me the prepaid label to send it back I’ll do so, but it would be all right if they didn’t and I ended up with two of these things.

 

[linuxgod]

ARB's warranty service is interesting. They sent me a replacement rear BP51 and said because mine had been installed by Slee they'd cross-ship and I could send the bad one back after installing the new one. But they've yet to provide me a return label or instructions, so for the moment the other is in my garage. If my other rear goes out I'll probably send the current one off to be rebuilt...