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- #81
Final Update - Dealer Praise
Well, I finally got the cruiser to the shop for all of the preventive maintenance. Toyota of Plano, the same dealer that inspected my cruiser pre-purchase, did the 90k service (which BTW is more extensive in TX than standard, due to our climate) and the timing belt replacement and they did an incredible job! I highly recommend them to anyone in the Dallas/Ft. Worth area.
Upon further inspection of the rear end the mechanic discovered that the rear axle seals needed to be replaced and given that this was overlooked during the initial inspection, the dealer decided to replace these and the rear brake pads at no cost.
It's hard to find a company today that without argument will accept accountability for a mistake, own up to it and then follow through and do the right thing. Needless to say, I'm very pleased with the customer service at this dealership. It's as good as, if not better, than what I've received at Audi and Infiniti service departments.
The cruiser is running even better now and I'm really loving it. She's ready for the mods!
edit: spelling
Well, I finally got the cruiser to the shop for all of the preventive maintenance. Toyota of Plano, the same dealer that inspected my cruiser pre-purchase, did the 90k service (which BTW is more extensive in TX than standard, due to our climate) and the timing belt replacement and they did an incredible job! I highly recommend them to anyone in the Dallas/Ft. Worth area.
Upon further inspection of the rear end the mechanic discovered that the rear axle seals needed to be replaced and given that this was overlooked during the initial inspection, the dealer decided to replace these and the rear brake pads at no cost.

It's hard to find a company today that without argument will accept accountability for a mistake, own up to it and then follow through and do the right thing. Needless to say, I'm very pleased with the customer service at this dealership. It's as good as, if not better, than what I've received at Audi and Infiniti service departments.
The cruiser is running even better now and I'm really loving it. She's ready for the mods!
edit: spelling
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