Figured I’d share my cluster saga in case it helps someone else. It’s been a nearly 4-month ordeal that I think is finally resolved as of today.
I ended up caving and buying a refurbished cluster from Tanin — $850 shipped and coded to my mileage. My original gauges were failing one after another, so I needed a solution. The new cluster arrived about a week later, I installed it right away, and everything seemed fine. I even sent back my old cluster for the core refund (only $60 after shipping deductions, which I don’t recommend — they resell these for $800, so the margin is nuts).
Two days later, the fuel gauge started failing again, working only intermittently. At that point I was stumped — what are the odds of two clusters with bad stepper motors? I took the truck to the dealer, and they said it was the fuel sending unit. $1,200 later, the gauge died again as I was leaving the lot. Worse, the entire cluster began acting up on startup, and the light behind the fuel gauge flickered. I was at my limit. I spoke with the service manager and asked if they could actually diagnose the issue instead of just throwing parts at it. They agreed, but after keeping my truck for a week, they didn’t look at it until the final day — no progress made.
A few days later I drove from VA to CO for Cruisers on the Rockies, a 10-day, 5,000-mile trip. The fuel gauge worked twice the whole time. Once I got home and finally had a break in my schedule, I shipped the cluster back to Tanin under warranty. (I hadn’t done this earlier partly because I didn’t think a refurbished unit could be worse than my original — big mistake, especially after giving up my old cluster for just $60 — and partly because I needed the truck all summer.)
Three weeks later, the cluster came back with no note or indication of what they had done. I reinstalled it, and everything worked… except the speedometer. At that point I was ready to give up. But after pulling it out again to replace the plastic lens I had cracked earlier, I reinstalled it — and suddenly everything started working.
So the short version: yes, you can get a replacement cluster that’s in worse shape than the one you’re trying to fix. Hopefully my missteps help someone else avoid the same frustration. Start with the simple fixes before you go down the rabbit hole.