Here's ARB's response to the 4WD Monthly test:
"To our valued customers,
Regular readers of Australian 4WD Monthly may recall reading the
article that appeared in the September 2003 issue, titled Breaking
Point.
This article took 16 different snatch straps and tested each one to
see how it performed in relation to its specified rating. The
magazine stated on the front cover that "the results will shock you".
On reading the article, no one was more surprised than us.
ARB has been in the snatch strap business for over 20 years. During
this period we have used several suppliers, but our objectives have
always been the same... to offer a premium product at a value for
money price. All ARB snatch straps are Australian made, and are
randomly tested by a NATA accredited laboratory to ensure they meet
our high standards. Tests have been performed as recently as August
1, 2003, where the straps performed well over the stated breaking
strength.
This test data reflects our experience with straps that are being
used in the field, as we have had no abnormal failures reported to
us. Sold around the world, ARB snatch straps enjoy an enviable
reputation for quality and performance, as demonstrated only
recently at the 2003 Outback Challenge where the ARB strap was
the favoured choice amongst competitors. Widely regarded as the
nation's toughest 4X4 event, not one failure was reported.
We have approached our current supplier of snatch straps for an
explanation as to how our straps could have performed
unsatisfactorily. They have informed us that the only possible
explanation lies with human error in the stitching process with the
test samples. in fact, the supplier has informed us that other straps
that were featured in the test, which performed better than the ARB
strap, are in fact made on exactly the same production line.
We apologise for any inconvenience this matter may cause our
customers. Rest assured ARB is taking immediate measures to ensure
this unfortunate supply problem is corrected. From September 2003 the
stitching process on ARB snatch straps will be automated, eliminating
the possibility of human error at this stage of the manufacturing
process.
We understand that customers who have purchased straps from us may
have concerns. For this reason, effective immediately, we are
extending the warranty on all ARB snatch straps to five (5) years.
This warranty is retrospective, covering straps already purchased
from us.
In the meantime, ARB will do everything possible to ensure this
exceptional situation is never repeated, and assure you of our
ongoing commitment in striving to offer Australian four wheel drivers
the very best products at a value for money price.
if you have any further concerns, and require more information on
this matter, please do not hesitate to get in contact with us at any
of the stores listed overleaf.
Yours faithfully,
Andrew Brown (Director) & the dedicated team at ARB ARB Corporation
Ltd."