So I have been trying to locate the wx gasket for the stationery vent windows on my FST canvas type doors.
I called numerous places but no joy, until I called Cruiser Parts in NH. The sales rep said he thought that they may have a “set’ but wasn’t sure. This was 08-24-26.
So, I asked him could he send me a photo of what he had, but here is the part that was odd. He said, “ I have to have an order in first before I can get a photograph”.
I have looked at too many styles of vent gasket rubber I wasn’t going to pay $99 a piece for a product unless I could see it, to be sure it was the correct type.
So on 09-11-26 I sent him another email asking about the status and he said “still working on it, and should have photos anytime now.”
I never received any photos.
On 09-18-26 I received an alert from the bank (anything over $200 I get a notice), so I looked and had a charge for $239.98. I opened my bank app and sure enough, there was a charge from CRUISER PARTS $239.98!
I went ballistic…was a good thing that stupid cat wasn’t in kicking distance.
So, this morning I called and I went off on a different sales rep and he said he would give me a refund when they received the order back, and, I will say that the second customer rep was great and apologized for this screw up. He knew I was pissed but he was polite and calmed me down to a low simmer.
There NEVER should have been an order. I didn’t place an order, and on top of that he sent me 2 rolls of a window gasket that was totally, I mean totally the wrong kind…. useless! That’s why I wanted to see a photo to begin with.
Anyway, I’m not mentioning any names, and not asking for any boycott or the like.
Just use this experience as you will.
I called numerous places but no joy, until I called Cruiser Parts in NH. The sales rep said he thought that they may have a “set’ but wasn’t sure. This was 08-24-26.
So, I asked him could he send me a photo of what he had, but here is the part that was odd. He said, “ I have to have an order in first before I can get a photograph”.
I have looked at too many styles of vent gasket rubber I wasn’t going to pay $99 a piece for a product unless I could see it, to be sure it was the correct type.
So on 09-11-26 I sent him another email asking about the status and he said “still working on it, and should have photos anytime now.”
I never received any photos.
On 09-18-26 I received an alert from the bank (anything over $200 I get a notice), so I looked and had a charge for $239.98. I opened my bank app and sure enough, there was a charge from CRUISER PARTS $239.98!
I went ballistic…was a good thing that stupid cat wasn’t in kicking distance.
So, this morning I called and I went off on a different sales rep and he said he would give me a refund when they received the order back, and, I will say that the second customer rep was great and apologized for this screw up. He knew I was pissed but he was polite and calmed me down to a low simmer.
There NEVER should have been an order. I didn’t place an order, and on top of that he sent me 2 rolls of a window gasket that was totally, I mean totally the wrong kind…. useless! That’s why I wanted to see a photo to begin with.
Anyway, I’m not mentioning any names, and not asking for any boycott or the like.
Just use this experience as you will.