Mastercrap's alleged warranty...

[seapotato]

So, I have this tape measure. Fancy ass "guaranteed forever " mastercraft, got it on sale 3 years ago for about 3 bucks.
had it replaced a few times...( I get a certain pleasure out of making crappy tire pay for putting a lifetime warranty on something stupid like a tape measure...)


anyways, I went in to get it replaced yet again, and I'm told that you need proof of purchase now to get any mastercraft tools replaced.

So, like I have a receipt for a 3 dollar tape measure. but what gets me is the number of wrenches and other tools I have in the garage. some bought years and years ago.

bit of a piss off. I have a 35 year old craftsman ratchet, that I periodically have to go into sears to get new guts for. no mention of proof of purchase.

one more reason to avoid that place I guess.

 

[canucksafari]

That will have a lot of people really POed. Just bought a torque wrench there and know that I threw out the receipt because I presumed it was not needed. Time to talk to the local CC manager and let him know I will be buying tools at Sears.

 

[seapotato]

exactly what I've done with my reciepts,

I'm definately going to have another go at it...it's possible I just got your typcal drone there who didn't know her ass from a hole in the ground. but certainly pissed me off....

 

[IronYuppy]

Pfft... Sears is no better. Last time I took a broken Craftsman wrench in for the "lifetime guarantee" they wouldn't replace it. Instead they gave me a rebuild kit for it. Thanks, but if I wanted to build my own tools I'd become a blacksmith.

What chafes me is that both Mastercraft and Craftsman are house brands. Why the hell do you need a receipt for either brand when they can only be purchsed from the store you're returning them to. It's not like taking a DeWalt drill to any number of dealers who offer them. If you own a Mastercraft tool, it came from Canadian Tire! You don't need a receipt!!

 

[seapotato]

well yeah, I've been getting the rebuild kits from sears for my ratchet for ten years at least. it's the truly broken s*** they've always been good about.

I'm gonna go back in to crappy tire and start some s***.

 

[gbcruiser]

Yesterday I replaced a two year old beat up Mastercraft tool box simply because the hinge made a clicking sound that annoyed me, got a new and better one.

Two days before, I exchanged a non-Mastercraft power washer we bought last summer that no longer worked.

Both times no receipts, no problems. If they change this policy, they'll loose buyers.

 

[seapotato]

yeah, I"m going in again. at the time I didn't feel like ruining the little girls day by getting a manager.

I will next time.