Lexus TSB Coverage and Warranty

[TG1]

This may be a dumb question (not my first or last ;o) )

but how does Lexus generally view TSB's in re: to repairing at their cost if identified by an owner out of warranty

and secondarily, if you have a warranty ..say L/Certified, will they repair/replace TSB related items in the event they don't without a valid warranty?

Thanks!

 

[ceb]

technical Service Bulletins generally will indicate how the dealership should bill "out of warranty" TSBs.

Remember that a TSB is just a bulletin advising dealers how to handle known issues. Some TSBs are what are commonly referred to as "hidden warranties" as they will cover the cost of the repairs.

TSBs can range from informational (advise customers that condensation in headlamps is common) to significant issues that affect systems but do not rise to the level of a safety recall.

 

[TG1]

technical Service Bulletins generally will indicate how the dealership should bill "out of warranty" TSBs.

Remember that a TSB is just a bulletin advising dealers how to handle known issues. Some TSBs are what are commonly referred to as "hidden warranties" as they will cover the cost of the repairs.

TSBs can range from informational (advise customers that condensation in headlamps is common) to significant issues that affect systems but do not rise to the level of a safety recall.

Thanks. So it sounds like there's no way to know which the dealer will cover and which they won't if you're out of warranty?

But if you're on warranty then the issues should be covered under warranty if they're malfunctions and require repair/replace?

 

[ceb]

Thanks. So it sounds like there's no way to know which the dealer will cover and which they won't if you're out of warranty?

But if you're on warranty then the issues should be covered under warranty if they're malfunctions and require repair/replace?

TSBs normally cover a year and/or VIN range so they know if there are going to be warranty issues and the tSB will identify billing - but - in general, if there is a TSB out for your car and you are either still in warranty based on time or mileage, then you can always ask for (and usually get) a goodwill repair.

Yes, if you are under warranty and your car has the problem described by the TSB, then there clearly are no questions about who will pay.

But remember that your car has to exhibit the problems described - you can't just go to the dealer with a stack of TSBs and say "do all of these please"

 

[TG1]

TSBs normally cover a year and/or VIN range so they know if there are going to be warranty issues and the tSB will identify billing - but - in general, if there is a TSB out for your car and you are either still in warranty based on time or mileage, then you can always ask for (and usually get) a goodwill repair.

Yes, if you are under warranty and your car has the problem described by the TSB, then there clearly are no questions about who will pay.

But remember that your car has to exhibit the problems described - you can't just go to the dealer with a stack of TSBs and say "do all of these please"

yeh I figured I couldn't toss a bunch of TSB docs on the service guys desk for my vehicle and ask him to check my vehicle for them. I've been looking at L/Certified vehicles and since most aren't local, I'm trying to reduce my risk and clearly understand what reported and documented issues are out there. My thought now is that I shouldn't worry too much about the TSB issues since it sounds like if I find them after the fact I should have minimal battles with the local service guys to get them R/R assuming I can prove they exist which I realize can be a bit of a challenge as they will work just as hard to prove they don't

 

[ceb]

yeh I figured I couldn't toss a bunch of TSB docs on the service guys desk for my vehicle and ask him to check my vehicle for them. I've been looking at L/Certified vehicles and since most aren't local, I'm trying to reduce my risk and clearly understand what reported and documented issues are out there. My thought now is that I shouldn't worry too much about the TSB issues since it sounds like if I find them after the fact I should have minimal battles with the local service guys to get them R/R assuming I can prove they exist which I realize can be a bit of a challenge as they will work just as hard to prove they don't

In general (and you know what issues that can pose), the manufacturer will be pretty objective when it comes to paying for an out of warranty known issue. It may take a call to corporate, but I wouldn't obsess about TSBs.