Hello all,
I’ve been a long time lurker and first time poster. I just wanted to give some positive feedback to Hamilton Motor Company for their customer service that I received last week.
I purchased a new to me 2009 LC and one of the first things I felt I wanted to fix was the infotainment system. I purchased the Hamilton Car Play system a couple of weeks ago. I initially tried to install Thursday evening last week and found that I received the wrong system. This was after I followed the YouTube video on how to disassemble the dashboard.
I called them late in the afternoon Thursday and left a message. About an hour later I received a call from John at HMC. After a brief conversation, we concluded that my particular LC which was a January 2009 production truck had an 07/08 factory radio. John was kind enough to overnight me the proper system and a return label for the old system.
The following evening, the new system installed fine, but I had an issue getting the sound to work at all. I called Saturday morning leaving a message. I received a call back about an hour later, this time from Hunter. After a few minutes Hunter had me sorted out with the correct connections and the system was up and running.
I really appreciate how quick and responsive HMC was with my two issues. So far the HMC systems is working well, but as noted with other posts here and on Reddit the factory screen is the biggest let down. It just was not designed for swiping.
I’ve been a long time lurker and first time poster. I just wanted to give some positive feedback to Hamilton Motor Company for their customer service that I received last week.
I purchased a new to me 2009 LC and one of the first things I felt I wanted to fix was the infotainment system. I purchased the Hamilton Car Play system a couple of weeks ago. I initially tried to install Thursday evening last week and found that I received the wrong system. This was after I followed the YouTube video on how to disassemble the dashboard.
I called them late in the afternoon Thursday and left a message. About an hour later I received a call from John at HMC. After a brief conversation, we concluded that my particular LC which was a January 2009 production truck had an 07/08 factory radio. John was kind enough to overnight me the proper system and a return label for the old system.
The following evening, the new system installed fine, but I had an issue getting the sound to work at all. I called Saturday morning leaving a message. I received a call back about an hour later, this time from Hunter. After a few minutes Hunter had me sorted out with the correct connections and the system was up and running.
I really appreciate how quick and responsive HMC was with my two issues. So far the HMC systems is working well, but as noted with other posts here and on Reddit the factory screen is the biggest let down. It just was not designed for swiping.
