- Joined
- Sep 9, 2004
- Threads
- 200
- Messages
- 12,468
- Location
- Boise - Idaho
- Website
- www.snlandcruisers.com
- Thread starter
- #161
I wanted to wait to see how this one played out before I reported on it more. The FrontRunner grill kind of let me down on the trip. It came with a sharp edge all the way around the outside edge. I didn't take the time to grind it down before I left. This sharp edge started cutting the straps on the Howling Moon trash bag, to stop that we had to always keep a close eye on the trash bag and how it was mounted. The next thing was one of the legs busted off so we had to improvise with a rock. I sent FrontRunner an email explaining the issues. Well, they sent me a brand new grill, no questions asked and no cost to me. Now that is some excellent customer service! I am happy and will buy from them again.
Take note vendors, in a situation like this, you can lose or retain a customer.
Cheers
Take note vendors, in a situation like this, you can lose or retain a customer.
Cheers