I gave up on the factory remote start kit I got on eBay. I could never get passed the registration step, as it kept failing. Do you have the full install manual? There are slight variations between the 2008-2013 and 2014 and up (I believe those are the model changes but could be off a year or so).Were you able to ever get past the registration step? I'm having the same problem on my '15 remote start install
Kelly
I ordered and installed a 12volt.solutions kit in about 10 minutes. It was amazingly easy and functions exactly the same way the factory remote start works. I need to get the other kit back onto eBay soon. The 12volt.solutions kit is almost 100% plug and play, if I remember correctly, there were two wires to splice but all of the connections are under the steering wheel and easy to access. If you don't mind going backwards and uninstalling the factory kit, I'd go the 12v route every time. No Techstream or anything.