We are sorry that you feel that our customer service wasn't great. Can you pm me your order number or name and I will look into it? Did you call or had intereaction over the email?
You did nice job installing these. Would love to see more pictures
Sorry we don't support OEM colors. Genuine leather has texture. Nappa is very smooth and soft (but we only support nappa in black, red, light oak and light grey colors).
If color is a concern then please get samples from here Samples | Ridies | Leather Car Seat Covers, boot kits and interior
We do make center console and arm rest for lexus LX470. The chart below shows the difference between synthetic, genuine and full grain nappa leather. For more questions you can freely call 317-516-5962