I have been trying to get a hold Cruiser Parts.net for 2 days to buy a rebuilt engine and they did not call back or answer their phones. So, I bought the engine elsewhere and they missed on a $4500 sale. Finally, they called me back today. Since I had them on the phone, I asked if they had any seat fabric. They had a used piece from the back seat they were willing to sell for $120. I thought it was steep but I needed it. You would think they would cover the shipping on a piece of cloth or at least charge a small fee. NO! they told me the shipping will be $17.50. I agreed again. I got the invoice and they added a Fuel surcharge of $5.60 and an environmental charge of $2.04 on top of the $17.50. Last I checked, fuel is at its lowest and I am not sure about the environmental charge.
I lost all respect for this company. I am calling them tomorrow to cancel the order. It is not the extra $7.64, but the idea that I am charged hidden fees without being told first.
UPDATE: I was able to get a hold of someone and they said they can remove the fuel and environmental but that my shipping would increase by the same amount. I didn't see the logic. We discussed and he agreed to waive it. I am so glad they did. It was never about the $9 for me, but more of the fact that I was never informed of the extra charges. I am glad they made it right and I will use them again despite this hiccup.
I lost all respect for this company. I am calling them tomorrow to cancel the order. It is not the extra $7.64, but the idea that I am charged hidden fees without being told first.
UPDATE: I was able to get a hold of someone and they said they can remove the fuel and environmental but that my shipping would increase by the same amount. I didn't see the logic. We discussed and he agreed to waive it. I am so glad they did. It was never about the $9 for me, but more of the fact that I was never informed of the extra charges. I am glad they made it right and I will use them again despite this hiccup.
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