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- #1,981
What's worse is that I get texts and emails saying that I have a "new message in Mychart" but it's really in the Novant Health app (yes, they're different), and vice versa. And when the doc I'm Mycharting with sends lab results but there's no mention of them in Mychart, where I got the notice, and in Novant the letter shows up but there are no results because as my doctor told me...it's a PDF and neither the Novant app or website displays PDF's. She knows it doesn't work but lets me get pissy trying to find the info, then it seems I'm a hassle when I have to call her, leave a VM, and wait another 24 hours for a response to a question they knew would never get answered in the first place. JUST FAWKING CALL ME!
My real issue today is the Rx refill that I asked for on Sunday night, got a positive response to Tuesday AM, inquired again this AM about, and have yet to hear anything from the doc or the pharmacy. Called the pharmacy a little while ago and they hadn't heard anything yet.
I'm trying really hard to not be an ass, and I've actually been nothing but positive and lauditory (is that a word?...laud is) with this doctor, and I know the "systemic failure" isn't her fault but...AAAARRRRRRGGGGHHH!
My real issue today is the Rx refill that I asked for on Sunday night, got a positive response to Tuesday AM, inquired again this AM about, and have yet to hear anything from the doc or the pharmacy. Called the pharmacy a little while ago and they hadn't heard anything yet.
I'm trying really hard to not be an ass, and I've actually been nothing but positive and lauditory (is that a word?...laud is) with this doctor, and I know the "systemic failure" isn't her fault but...AAAARRRRRRGGGGHHH!
So. Much. Understanding.Read The F***ing Email!!!!