Real time help needed - can’t open the lower tailgate (1 Viewer)

Joined
Nov 2, 2020
Messages
21
Location
Chapel Hill, NC
Hi all. I out with my kids exploring and surf fishing on Cape Hatteras. I just went to unload my 2020 Heritage Edition for the night and I can’t get the lower tailgate to open. I also notice that it doesn’t seem to be closed completely on the drivers side. I can hear it trying to release but it seems like there is something not working on the drivers side. Anyone have an idea how I can get it open? (I’ve had the truck two months so don’t know all the quirks yet or if this is a common issue)

Some images below from the trip we are on.
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grinchy

SILVER Star
Joined
Feb 17, 2018
Messages
4,408
Location
Seattle, WA
Probably wasn’t latched all the way and the electro latch is in between states.
It’s not common but has happened.
Maybe has a sweater or stick in it. Can’t close, won’t open.
Push hard to try to get it closed.
 
Joined
Feb 20, 2021
Messages
7
Location
Elk Grove, CA
I have a 2017, and had a golf ball roll and drop down in the gap on the side. It prevented me from opening the tailgate. Just a thought, maybe something is in the gap.
 

mulebarn

GOLD Star
Joined
Sep 7, 2019
Messages
175
Location
Boulder County, Co
Ok folks, we’re back from wheeling in Moab, and I wanted to follow up on this. I don’t know exactly what caused it, but the latch was essentially in between states. It wouldn’t close all the way, nor would it open. Ultimately, we removed the trim panel on the tailgate which involves gently popping a few plastic trim pieces (I used a bottle opener because that’s what I had), and then removing the two bolts on each side to release the trim. Getting this panel out was difficult because we have drawers, so the room to work was extremely limited as you can see in the photo.

Once we got the panel out, my wife was able to get her hand into the driver side of the tailgate, and manually release the latch. Once she located it, it was easy for me to find the latch as well. With the tailgate open, I cleaned up the latch mechanism and put the panel back on. Good to go now, and going forward I’ll regularly clean the latch areas!

Here is the video that @EH200 texted me that night, which is from an Aussie 200 group. The video saved our bacon, and let it be known in the MUD community that I owe EH200 a beer.

C958DD4D-7C0A-4E01-8EEB-86D1E68779CE.jpeg
 

TheGrrrrr

GOLD Star
Joined
Apr 3, 2019
Messages
850
Location
Scottsdale, AZ
Ok folks, we’re back from wheeling in Moab, and I wanted to follow up on this. I don’t know exactly what caused it, but the latch was essentially in between states. It wouldn’t close all the way, nor would it open. Ultimately, we removed the trim panel on the tailgate which involves gently popping a few plastic trim pieces (I used a bottle opener because that’s what I had), and then removing the two bolts on each side to release the trim. Getting this panel out was difficult because we have drawers, so the room to work was extremely limited as you can see in the photo.

Once we got the panel out, my wife was able to get her hand into the driver side of the tailgate, and manually release the latch. Once she located it, it was easy for me to find the latch as well. With the tailgate open, I cleaned up the latch mechanism and put the panel back on. Good to go now, and going forward I’ll regularly clean the latch areas!

Here is the video that @EH200 texted me that night, which is from an Aussie 200 group. The video saved our bacon, and let it be known in the MUD community that I owe EH200 a beer.

View attachment 2625094
Thanks for the follow-up. I’m sure this will help someone else out in the future.
 
Joined
Nov 2, 2020
Messages
21
Location
Chapel Hill, NC
Ok folks, we’re back from wheeling in Moab, and I wanted to follow up on this. I don’t know exactly what caused it, but the latch was essentially in between states. It wouldn’t close all the way, nor would it open. Ultimately, we removed the trim panel on the tailgate which involves gently popping a few plastic trim pieces (I used a bottle opener because that’s what I had), and then removing the two bolts on each side to release the trim. Getting this panel out was difficult because we have drawers, so the room to work was extremely limited as you can see in the photo.

Once we got the panel out, my wife was able to get her hand into the driver side of the tailgate, and manually release the latch. Once she located it, it was easy for me to find the latch as well. With the tailgate open, I cleaned up the latch mechanism and put the panel back on. Good to go now, and going forward I’ll regularly clean the latch areas!

Here is the video that @EH200 texted me that night, which is from an Aussie 200 group. The video saved our bacon, and let it be known in the MUD community that I owe EH200 a beer.

View attachment 2625094

Glad I could help! Hope you had a good rest of the trip!

My truck was filled with sand over the weekend on Cape Hatteras so I'll probably be doing this again soon!
 

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