I have a phone/screening interview with a company Thursday for a territory manager/representative position. The job description talks about SOP, KPI and NVO management. I have a decent grasp on the concepts of SOP's and KPI's. But can anyone give me the short course on supply chain management/logistics and NVO. I have googled till I am about to go blind, next stop is the University library on the way home from work. Thanks!! *I wasn't a business major in college.