Ok
I recently had an awesome customer service experience that i thought i would share with you guys.
I bought my Garmin 276c Unit on 8-15-05 (almost 2 years ago).
I havent taken the best care of it, not as well as i should of.
The other day, i went to disconnect it from the PC and the entire guts of the USB plug came out of the unit with the cable. I pulled too hard and the wiring pulled right off of the board inside the unit!
I emailed tech support, told them exactly what happened, and noted that i have owned many Garmin units since the III was first released and this was my first problem ever!
He replied within minutes with an RWA # and told me he would warranty it.
It was almost a year out of warranty.
I sent it in and told them i need it ASAP because of my Gonzaga trip coming up.
I get an email saying the repair is complete and shipping back within 3 days of sending it out.
The next day, there is a package on my door!
Turns out, they NEXT DAY aired me a BRAND NEW UNIT!!!! The paper inside, said that mine was beyond repair so they replaced it with a new one!
This was all 100% free of charge and took less then 7 days from when i sent it, to when i got the new one.
I was MOST impressed and will continue to buy and use Garmin products!
Your experiences may vary, but i was most pleased with mine!
I recently had an awesome customer service experience that i thought i would share with you guys.
I bought my Garmin 276c Unit on 8-15-05 (almost 2 years ago).
I havent taken the best care of it, not as well as i should of.
The other day, i went to disconnect it from the PC and the entire guts of the USB plug came out of the unit with the cable. I pulled too hard and the wiring pulled right off of the board inside the unit!
I emailed tech support, told them exactly what happened, and noted that i have owned many Garmin units since the III was first released and this was my first problem ever!
He replied within minutes with an RWA # and told me he would warranty it.
It was almost a year out of warranty.
I sent it in and told them i need it ASAP because of my Gonzaga trip coming up.
I get an email saying the repair is complete and shipping back within 3 days of sending it out.
The next day, there is a package on my door!
Turns out, they NEXT DAY aired me a BRAND NEW UNIT!!!! The paper inside, said that mine was beyond repair so they replaced it with a new one!
This was all 100% free of charge and took less then 7 days from when i sent it, to when i got the new one.
I was MOST impressed and will continue to buy and use Garmin products!
Your experiences may vary, but i was most pleased with mine!