My experience with Discount Tire

[ProjectsNMotion]

I'm currently enjoying a road trip vacation to Asheville, NC. My new-ish Kumho tires (maybe 2500 miles on them when they were moved from my stock wheels to my new wheels) were mounted on my new Pro Comp wheels about two weeks before I left. I still had some shimmy at highway speeds, but I chalked it up to a worn out steering stabilizer. The morning that I left, I swapped the steering stabilizer with a new OME unit, and hit the road. The shimmy hadn't improved much. When I got far enough South that the speed limits increased to 70mph, and I opened the Lexus up, the steering wheel was shaking like mad. I had my suspicions that Mavis Discount Tire, where I bought the tires from and where I had them mounted to the new wheels, hadn't done a good job with the balancing at the time, but this confirmed my suspicions. When I made it to Asheville, I went on Hunter's website, to find a local place with a Road Force balancing machine. The Asheville branch of Discount Tire had a Road Force Elite machine, and I was able to make an appointment on their website, so I did. The following day, I showed up at the appointment time, and explained my issues. They said that the work would take about 45 minutes. I took my dog for a walk, and about a half hour later, I got a call to let me know that the work was done. I walked back to Discount Tire, to pay the bill and test my newly road force balanced Lexus. The attendant told me that since I was on vacation, they had performed the wheel balancing for free. I've never done business with Discount Tire before, they've never seen any of my money, because they simply don't exist in the Northeast. Despite that, they balanced all 5 (matching spare) of my wheels for free, faster than I've ever had it done. I was blown away, I didn't think customer service like this even existed anymore. I can't speak for the other branches or the company overall, but I can attest that the Asheville branch of Discount Tire has stellar customer service, and I would recommend them to anyone.

 

[ZackR]

I've been impressed with discount tire over the years. Even when they screw up they are good about making it right. Note to self - their computer system shows lug torque values of 80 lb/ft, the owners manual for my 94' shows 108 lb/ft. I have to show them the owners manual each time to get the correct lug torque (then I double check again when I get home).

 

[ariff]

Yup I have had the same sort of experiences with Discount Tire as well.. I now only buy tires from them.. They usually have the best prices or will match the best price. They are always nice and service is always fast.. Two thumbs up for me..

 

[cowboyjack]

It’s the only place I’ve purchased tires for the last thirty years or so.

They’ve fixed flats, balanced tires, rotated tires and warrantied tires I really didn’t expect them to make good on.

Heck, they even mounted a tractor tire that I bought off Amazon and only charged me $5 !!!

They also support their employees and their children with scholarships for college.

American business at its best in my book.

 

[inkpot]

But did yur wobbles steering wheel got any better?

 

[mingles]

^^^. You beat me to it...

Yes..., but was the shimmy fixed?

 

[clx16]

Two branches in GA have been the same as far as good service goes. I like that they actually user a torque wrench on my lugs. Good enough that I have my taco going to get tires there in the very near future.

 

[scottryana]

Yep, just went in to have a slow leak fixed on my LS, they fixed the leak, broke down all the tires and wheels rebalnced them, and rotated them for free.

 

[ajax1]

I've been impressed with discount tire over the years. Even when they screw up they are good about making it right. Note to self - their computer system shows lug torque values of 80 lb/ft, the owners manual for my 94' shows 108 lb/ft. I have to show them the owners manual each time to get the correct lug torque (then I double check again when I get home).

80 is for aluminum, 108 for the steel

 

[flintknapper]

I didn't think customer service like this even existed anymore. I can't speak for the other branches or the company overall, but I can attest that the Asheville branch of Discount Tire has stellar customer service, and I would recommend them to anyone.

Did you notice that people in the South are just nicer too.

 

[ZackR]

80 is for aluminum, 108 for the steel

Its also dependent on the lug nut type, not just wheel type. Stolen from @NLXTACY 's site:

 

[ProjectsNMotion]

But did yur wobbles steering wheel got any better?

Yes, a proper Road Force balance was the fix. It was a night and day difference.

 

[alia176]

Good info, thanks for sharing. I've been using DT for over 20 years and across this entire country. My experience has been top notch with all of their branches.

 

[ATXnative]

Like the others have said, only good experiences here as well. Have used 4 locations across Texas and always a pleasant experience and easy process. Good prices and lifetime balancing helps.

 

[leonard_nemoy]

I've been impressed with discount tire over the years. Even when they screw up they are good about making it right. Note to self - their computer system shows lug torque values of 80 lb/ft, the owners manual for my 94' shows 108 lb/ft. I have to show them the owners manual each time to get the correct lug torque (then I double check again when I get home).

That's weird, my local discount tire says their computer shows that my 91 calls for 124 ft lbs of torque and they refuse to only torque it to 110 ft lbs, also they gave me the wrong lug nuts when I bought wheels and tires from them causing my wheel to fall off while I was driving. Although they did pay to get it fixed and warrantied the ruined wheel I will no longer go to discount tire. On my last set of tires Amazon and a local tire store both beat discounts price....

 

[baldilocks]

Unfortunately Hunter will not warrant their road force balancing machine for use on tires more than 35”.

 

[Qball]

Does discount tires use road force balance machines?

 

[SmokingRocks]

Been a huge fan of discount tires service. Also FYI discount tire and America’s tire are the same company, just in different geographical locations.

They match or beat any deals found and offer a road hazard warranty that covers replacement of a tire that is damaged beyond repair no questions asked. I’ve used this once on my toyo open country mt’s That are about $320/tire. With the warranty (which is like $60) think I paid $100 for a new one (still have the recycling fee and a small fee for the program). So it’s already paid for itself.

 

[BILT4ME]

I bought the GY Duratracs from DT for my first set of tires on the 80.

I was very impressed and have been happy to have them.

I have since taken tires from my 80 and from my other vehicles in to have a flat repair done, and these idiots cannot fix a flat tire to save their life! I have one I've taken in 3 times, and it still leaks!

I have finally given up and now do my own flat repair because when I'm done I know its right and by the time I'm done doing it myself, i have actually spent LESS time than taking it to them 3 times........

And yes, I have tried varying locations as well......to no avail.

 

[UltraFJ40]

I bought the GY Duratracs from DT for my first set of tires on the 80.

I was very impressed and have been happy to have them.

I have since taken tires from my 80 and from my other vehicles in to have a flat repair done, and these idiots cannot fix a flat tire to save their life! I have one I've taken in 3 times, and it still leaks!

I have finally given up and now do my own flat repair because when I'm done I know its right and by the time I'm done doing it myself, i have actually spent LESS time than taking it to them 3 times........

And yes, I have tried varying locations as well......to no avail.

I've never used DT and like you I usually do it myself when it's possible to save the tire.