I've had great luck with Chuck Hutton Toyota in Whitehaven area.
The Story:
I purchased (2) deals off SocialLiving.com for an oil change. $25 for an oil change, filter, lube, etc. Not bad.
I used one, but then it wasn't going to be time to use the second one before it expired. I called and asked if I could do a rotate and balance (my tires have 10K miles, started off unbalanced, and never rotated... ouch). They said, "Sure, no problem. Set an appointment and bring it in!"
I set an appointment last Friday. I'll shoot you straight - people know good quality, or at least that's what I'm telling myself on why I didn't leave with Timmy for 2 hours. So, consider yourself warned if you want to wait on your ride.
I drove Timmy this past Thursday. I got home and noticed there was a "ping" sound from the front. I initially thought it was a TRE, as it happened when I turned. But then it did it just moving forward. Thought maybe a lug nut had worked loose. However, it was the hub cap. One of the clips had broken and was rattling around in the cap. Checked the others - found one without an expansion ring that applies pressure to the clips. I pulled them both off.
I called Stephanie - a service manager - the next day (Friday). I told her what was up, and she said she'd check on it. Got a call about 30 minutes later. She asked me to stop in and she'd take care of it. Super!
I stopped in, and she took care of it. I was able to take parts from both and make one work. She gave me a new cap. I asked her how much, and she said no charge. Great, but how much do those normally run? I asked, and she said $70. Ouch.
So, great customer service. I did nothing wrong, and they gave me no hassle to replace what they did wrong. They owned up and replaced it no charge. They may be more expensive than other lube places, but they give your vehicle a wash and great service. Highly recommended