I've ordered a Lenz Design snorkel for my 2005 Toyota Prado back in september 2019. It arrived broken + the quality wasn't up to my expectations. It felt really cheaply made and I'm convinced I got a product of lesser quality than the ones they show on their website. Anyway, it was broken (see pcitures) so I e-mailed with Albert to send it back and to get my money reimbursed. He agreed.
It was quiet complicated to ship the snorkel back to Israel from Belgium. Finally, on the 11th of february 2020 Evgenia, Albert's assistent, admitted that the snorkel was in Israel. This was after four reminders after the last contact.
Some more correspondence. She needed some bank detials to reimburse me, which I provided on the 27th of february 2020. Since then, I haven't received anything. I've sent 5 reminders... no answer. I've tried mail, Facebook, Instagram... With shipping + costums this broken snorkel, which I don't have anymore, costed me € 450,00 ($ 500,00).
I strongly advise everybody on this forum to not do business with these people. The product is of very poor quality and the customer service is non existent. If 34 e-mails + other messages don't get this issue sorted, I don't know what will.
Albert & Evgenia: you clearly outsmarted me and kept me busy for nearly five months. I hope you enjoy the € 360,00 (price of the actual snorkel) you stole from me and wish you all the best with the business.
Kind regards,
Cedric
It was quiet complicated to ship the snorkel back to Israel from Belgium. Finally, on the 11th of february 2020 Evgenia, Albert's assistent, admitted that the snorkel was in Israel. This was after four reminders after the last contact.
Some more correspondence. She needed some bank detials to reimburse me, which I provided on the 27th of february 2020. Since then, I haven't received anything. I've sent 5 reminders... no answer. I've tried mail, Facebook, Instagram... With shipping + costums this broken snorkel, which I don't have anymore, costed me € 450,00 ($ 500,00).
I strongly advise everybody on this forum to not do business with these people. The product is of very poor quality and the customer service is non existent. If 34 e-mails + other messages don't get this issue sorted, I don't know what will.
Albert & Evgenia: you clearly outsmarted me and kept me busy for nearly five months. I hope you enjoy the € 360,00 (price of the actual snorkel) you stole from me and wish you all the best with the business.
Kind regards,
Cedric
