I’ve been a very loyal customer of LCE for the last decade. Always pimped their stuff to my buddies and guys online. Their customer service used to be pretty decent but then again, never really had any issues with their stuff so no reason to need assistance.
Don’t bother calling tech support in the marginally small window they have. No one knows anything and will tell you they will find out and get back to you. This has happened countless times. I’m pretty sure they have cycled out a lot of good people for bad ones.
They don’t stand behind their products. I order valve springs and retainers. The retainers DO NOT fit the springs properly. Super sloppy. When I called them on it they said they are fine and have been running them for years. After arguing a bit about the affair, they said to just return them.... for a 25% restocking fee and 30 day delay on refund payment... WTF??
I ordered parts that YOU said will work and they don’t. So now I have to pay extra for their ignorance.
Most recently I ordered a cat from them. Minutes after the transaction I realized I forgot gaskets for it. Crap. I’ll just call them real quick and have them added, yea that sounds good....think again. The guy told me that he would have to cancel the entire order (lie) and start completely over... ok so do it right?? Wrong! That was going to be A LOT of work for him to do and he really didn’t want to.... wow. I could have screamed and yelled but just said F it and hung up. I’d rather give my money to the dealer.
LCE used to be good but I recently found that they are extremely overrated, overpriced and often just grab other manufacturers stuff and slap their name on it along with a hefty mark up. I didn’t have an issue paying your ridiculous prices but stand behind your stuff and treat people better. Won’t be buying from these guys anymore. There’s way to many good vendors with the same products.
Oh and I like 22re performance but their return policy kind of sucks as well. Now I’m done
Don’t bother calling tech support in the marginally small window they have. No one knows anything and will tell you they will find out and get back to you. This has happened countless times. I’m pretty sure they have cycled out a lot of good people for bad ones.
They don’t stand behind their products. I order valve springs and retainers. The retainers DO NOT fit the springs properly. Super sloppy. When I called them on it they said they are fine and have been running them for years. After arguing a bit about the affair, they said to just return them.... for a 25% restocking fee and 30 day delay on refund payment... WTF??
I ordered parts that YOU said will work and they don’t. So now I have to pay extra for their ignorance.
Most recently I ordered a cat from them. Minutes after the transaction I realized I forgot gaskets for it. Crap. I’ll just call them real quick and have them added, yea that sounds good....think again. The guy told me that he would have to cancel the entire order (lie) and start completely over... ok so do it right?? Wrong! That was going to be A LOT of work for him to do and he really didn’t want to.... wow. I could have screamed and yelled but just said F it and hung up. I’d rather give my money to the dealer.
LCE used to be good but I recently found that they are extremely overrated, overpriced and often just grab other manufacturers stuff and slap their name on it along with a hefty mark up. I didn’t have an issue paying your ridiculous prices but stand behind your stuff and treat people better. Won’t be buying from these guys anymore. There’s way to many good vendors with the same products.
Oh and I like 22re performance but their return policy kind of sucks as well. Now I’m done
