A couple of years back my LandCruiser battery went bad. I did a little checking, and Lexus offered an 84 month warranty on their Group 27. So I brought my old battery in to the Parts counter of my local Lexus dealer, and picked up a new battery for $114.
Fast forward to this morning. The Lexus battery was not holding a charge, so I load tested it, and it was bad. Since the wife was going to be driving past the Lexus dealership, I asked her to take care of the exchanging the battery.
A couple of hours later she returned with a new one.
$120.
No warranty.
Since she did not have a printed receipt from two years ago, they refused to warranty the battery.
I had purchased the battery from them on a "counter ticket", and since they don't keep these in their system for more than six months, they have no record of my having purchased a battery from them.
And despite the fact that the battery is labeled "Lexus", and the date of service code is February of 2006, no credit. No exchange.
No warranty.
So I paid a visit to the parts counter, and was told I needed to be more careful with my receipts.
And "no warranty".
So I asked if my only recourse was to either contact Lexus and/or file a small claims against them.
And I was told, "do what ya gotta do".
Fast forward to this morning. The Lexus battery was not holding a charge, so I load tested it, and it was bad. Since the wife was going to be driving past the Lexus dealership, I asked her to take care of the exchanging the battery.
A couple of hours later she returned with a new one.
$120.
No warranty.
Since she did not have a printed receipt from two years ago, they refused to warranty the battery.
I had purchased the battery from them on a "counter ticket", and since they don't keep these in their system for more than six months, they have no record of my having purchased a battery from them.
And despite the fact that the battery is labeled "Lexus", and the date of service code is February of 2006, no credit. No exchange.
No warranty.
So I paid a visit to the parts counter, and was told I needed to be more careful with my receipts.
And "no warranty".
So I asked if my only recourse was to either contact Lexus and/or file a small claims against them.
And I was told, "do what ya gotta do".