Frozen center stack screen and buttons - 17 TLC (1 Viewer)

[LBridges]

Wife and I did a little shopping yesterday and when we returned to the truck to head home the 9" center stack display was frozen on the nav screen. I could use the steering wheel buttons, but the touch screen was non-responsive and the GPS track did not move (got home and it was still indicating us at the store). Home, Nav, Audio buttons didn't work. Pressing the climate button didn't switch to that screen either. I usually have the screen auto flip to show the exterior view and it didn't do that either until we pulled to a stop in the driveway at home.

This is a first time occurrence.

Turned truck off, then back on and everything worked as usual. Have the last free (20K mile) service appointment with the dealer in 4 days. Any ideas?

I know the tech is going to say if it ain't broke, can't fix. Even if no way to tell what glitched, I'd like to get it into the record in case it starts happening more often. Will Toyota keep that sort of thing on file for any potential future warranty claim or do they dump inconclusive info?

Recommendations?

 

[c4xplsv]

See if the dealer has a software update. Regardless of the issue happening at the dealership or not, they shouldn’t have any issues installing the latest update if you are under warranty.

 

[MrCWineMan]

Sadly I’ve had the latest update (as of a few weeks ago) and I still have spontaneous reboots and very occasional freezes, dealer says nothing more then it’s up to date and your iPhone is causing the reboots.

 

[I Eat Glue]

Sadly I’ve had the latest update (as of a few weeks ago) and I still have spontaneous reboots and very occasional freezes, dealer says nothing more then it’s up to date and your iPhone is causing the reboots.

I'd unsync my phone then take it back when it happens just so they can't make that excuse. Even if it was your phone that's a software issue they need to resolve.

 

[brasskey]

Sadly I’ve had the latest update (as of a few weeks ago) and I still have spontaneous reboots and very occasional freezes, dealer says nothing more then it’s up to date and your iPhone is causing the reboots.

Same thing here. Occasional random reboots (once every month or two). I did get that frozen screen once where everything was non-responsive. Had to restart vehicle like @LBridges. Didn’t think about my iPhone causing it. I almost always have it hooked up via Bluetooth for music and that might be my issue.

 

[LBridges]

Sadly I’ve had the latest update (as of a few weeks ago) and I still have spontaneous reboots and very occasional freezes, dealer says nothing more then it’s up to date and your iPhone is causing the reboots.

In my case:
First, I don't own an iPhone (android user).
And second, I left my phone at home for this trip.

Since it worked on the way to the store, but didn't on the way home I don't see it being phone related in any way. Me thinks that's dealer BS.

 

[Markuson]

Blaming the phone is unacceptable.

It is designed to connect to your phone...and if there is a phone issue...it should simply inform you there is a phone issue—not lock up your system!

That’s a cop out excuse from the dealer and I’d call them on it.

 

[MrCWineMan]

Blaming the phone is unacceptable.

It is designed to connect to your phone...and if there is a phone issue...it should simply inform you there is a phone issue—not lock up your system!

That’s a cop out excuse from the dealer and I’d call them on it.

I have, they say that it is a known issue and there is nothing they can do. Quite frustrating. Fortunately it is a pretty rare and random issue, it only seems to happen when I’m making emergency calls to team members with SAR on a response - which is super helpful.....

 

[Markuson]

I have, they say that it is a known issue and there is nothing they can do. Quite frustrating. Fortunately it is a pretty rare and random issue, it only seems to happen when I’m making emergency calls to team members with SAR on a response - which is super helpful.....

Hopefully that means they aren’t blaming your phone any more...

I would talk to Toyota’s main US customer care on the phone and make sure there are on it. You can find that number on Toyota’s main US site.

They are usually pretty good at helping to resolve things.

 

[Sandroad]

Wife and I did a little shopping yesterday and when we returned to the truck to head home the 9" center stack display was frozen on the nav screen. I could use the steering wheel buttons, but the touch screen was non-responsive and the GPS track did not move (got home and it was still indicating us at the store). Home, Nav, Audio buttons didn't work. Pressing the climate button didn't switch to that screen either. I usually have the screen auto flip to show the exterior view and it didn't do that either until we pulled to a stop in the driveway at home.

This is a first time occurrence.

Turned truck off, then back on and everything worked as usual. Have the last free (20K mile) service appointment with the dealer in 4 days. Any ideas?

I know the tech is going to say if it ain't broke, can't fix. Even if no way to tell what glitched, I'd like to get it into the record in case it starts happening more often. Will Toyota keep that sort of thing on file for any potential future warranty claim or do they dump inconclusive info?

Recommendations?

For sure get the issue on the record at your 20K service. You may be able to see whether or not they included it in the service history on the Toyota owners site using your VIN. I had a similar failure in another vehicle (not Toyota) and it was not software, it was the navigation ECU. Replacing that hardware fixed it. If you have the option and it happens again, drive it straight to the dealer service dept without turning it off so they can see it frozen and not be able to claim no problem.

 

[Bighead]

Which C. Springs dealership have you been using?

 

[MrCWineMan]

Which C. Springs dealership have you been using?

Larry Miller.

 

[LBridges]

Tiny update. Went to dealer, said no updates were available for the truck.
Said since system was working they couldn't find anything to fix.
Showed me they put it in the notes for the record, said they would forward to Toyota to see if they could offer advice (my dealership sells about 1 LC per year).

If it happens again, and it's during service hours, I'll just go straight there.

 

[M1911]

I have, they say that it is a known issue and there is nothing they can do. Quite frustrating. Fortunately it is a pretty rare and random issue, it only seems to happen when I’m making emergency calls to team members with SAR on a response - which is super helpful.....

Contact Toyota directly.

 

[MrCWineMan]

And what is the best way to do this do you think?

 

[M1911]

And what is the best way to do this do you think?

Just call them. The dealer is claiming this is a known issue. Ask Toyota if that is the case, and if not, ask Toyota to have their regional representative inspect your vehicle. Be polite.

Phone/Fax
Phone: 800-331-4331
Fax: 310-468-7814

M-F 7:00 a.m. - 7:00 p.m. CT
Sat. 7:00 a.m. - 4:30 p.m. CT

 

[LBridges]

Just call them. The dealer is claiming this is a known issue. Ask Toyota if that is the case, and if not, ask Toyota to have their regional representative inspect your vehicle. Be polite.

...

Polite generally works. The transaxle died on a MR2 when I was 83 days past an extended warranty, but under the mileage limit. Dealer service manager said he couldn't cover it without corporate approval and gave me the same advice.

I ended up getting all parts for free (new transxaxle, clutch, pressure plate, throw-out bearing, engine mounts, fluids, etc.) just paid for labor. Toyota told me that if I had been getting it serviced all along (did my own oil changes, etc) that they would have covered labor too. Oh, and they agreed to "upgrade" the transaxle from open to limited slip for no added cost.

 

[RaptorOO7]

My question is why do they think it is acceptable to say "It's a known issue, and we don't do anything about it". If that is the case then Toyota has to do something about it. If there is a bug in the software running the head unit (not like it's been majory upated to begin with) its simply not acceptable for a vehicle of this price range, regardless if you purchased it new or used, it had an original price point when the bug was introduced and never corrected.

 

[RaptorOO7]

My question is why do they think it is acceptable to say "It's a known issue, and we don't do anything about it". If that is the case then Toyota has to do something about it. If there is a bug in the software running the head unit (not like it's been majory upated to begin with) its simply not acceptable for a vehicle of this price range, regardless if you purchased it new or used, it had an original price point when the bug was introduced and never corrected.

 

[LALC]

I've fairly well confirmed this is an overheating issue. The system overheats, halts, and the screen freezes until reboot. I can repeat it on an extremely hot day with excessive computer use. I repeated it three times in the last week. Is there anything we can ask Toyota to do about it? I don't know.

Edit to add: sometimes, the system will halt, screen will freeze, then minutes later the GPS will continue talking and the screen behind the steering wheel will continue updating but the dash screen is still frozen. It may be rebooting and rebuilding connections but not rebuilding the dash screen connection for some reason.