I bought some disk brake brackets from Proffitt's and when they arrived, the holes for the monte pins were too big. i called and Jeremiah took care of it right away and the parts arrived today with the right size holes. it was an inconvenience to me but he took care of it no questions asked. It seems that the quality service many of us expect is what they aim to do there at Proffit's. i know that in dealing with other suppliers, i have often been less than satisfied but this was quality service.