EXPED Megamat issue.... (1 Viewer)

[LandCruiserPhil]

My EXPED Megamat issue is a non issue after talking with EXPED

The story -
Over 5 years and close to 400 nights I have used a Megamat 7.5 in my Campteq.
Recently I developed a very small leak. After several hours/days of looking I find the seam is separating.
So I start looking for a replacement 7.5 EVERYWHERE with no luck.
Because of space I cannot use the slightly larger Megamat10 so Im freaking out!
Call EXPED to see if there is a fix. EXPED informs me there is no fix and we will send you a ROA to ship it back. Once back if we cannot repair we replace it with the Mga 10 because your 7.5 is no longer produced. WHAT!!
I explain why the upgrade will be a problem and they put me on hold. Great
No problem we may of found the last 7.5 in the USA and it now has your name on it. Can I get your shipping info....

EXPED wins big time in my book for customer support and standing behind a great product. Buy with confidence.

 

[LongDuck]

Glad to hear they stand behind their products so well. I'm a happy owner of a Megamat Core2 Duo, and while it hasn't had as much use, it's still a wonderful way to sleep in the RTT. Thanks for posting on their customer service,

 

[Saddletramp]

Only 160 nights on mine over the last 5 plus years, I can’t imagine not having an exped. Great to hear they stand by the product.

 

[Otter]

Can't recommend them highly enough. I used one for several years, and own 3. However, I am super happy with the upgraded non-inflatable mattress in my RTT.

 

[murf]

Im glad you guys recommended Exped, by far the most comfortable mattress Ive owned. Glad to hear they stand behind them as well.