My experiences with 4wheelauto have all been good, but I am pretty sure that I have always talked to Dan himself either in person, on the phone, or by email.
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Hey,Recently, i spent about a week trouble shooting the superglow system on my BJ42. I spoke to Dan at 4wheelauto on several occasions. Ultimately it was a broken wire that i found between the battery and the primary glow relay. During my troubleshooting ,on his suggestion, i found that my alt. brushes were worn to almost 1/8". So he sent me a new assembly(very expensive brushes). But, I will say i really appreciate a company that goes out of there way to answer calls and spend time as they have. So frankly it was worth the extra costs for such a great group of people. I'm not sure if they frequent this forum but i thought you all might want to know.
By the way, went to start the BJ yesterday morn,40 degrees out, one cycle with key, started within two spins of the motor, and ran as if it was already warm. But i'm still going to install the wilson switch in parallel to th esuperglow just in case.
I live in Edmonton, and I have been stopping by the shop for the last 5 years or so. Dan helped me out a lot when I bought my first landcruiser. I have never had to order parts over the phone so I don't want to comment on that.
The one thing that impresses me is how much more organized the shop is now, compared to when I first started going there. It used to be just Dan, and maybe Chris up front. They have way more inventory now, and it is all nicely organized. It used to be a gong show in there. I think they have come a long way in that regard.
I am extremely glad I don't have to order parts over the phone. If Dan wasn't around I would be in the same boat as a lot of you guys (having to order parts over the phone, waiting for them to arrive, finding out some of the parts are the wrong ones/don't fit/are too used, etc.) and that would suck. So, I have no problems taking my business to 4 wheel. Besides, Dan really is a good guy.
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87 HJ60
85 BJ74 LHD