I can agree with you a little bit here.
If you are in a rush and are trying to get updates from Jon and his team you will get stressed out and get a bad experience. I've read about this.
In my case, I did not have a rushed scheduled and just waited for him to get back to me.
I followed the...
I had mine rebuilt by Jon Bond. New bearings, seals, rotor coating, alignment, and external powder coating. They know what they are doing and very knowledgeable. Will come back to them.