File this one under "You have one job"
I know sh!t happens and I really probably shouldn't be as aggravated as I am about this, but I am.
Need new tires for the wife's LX570, have had good luck historically with our local Discount Tires (other areas may vary). I have shopped around and tried lower prices, but generally service has suffered when I stray. So I go in, which here is a whole new game as you can't just walk in anymore, I have to talk to the person on the curb and get put into an on-line Que so they can call my name when I get in there... weird, but ok. So I go in, order tires. They don't have any locally and need to order them, ok, all good. I order them last Tuesday (5/17/22) and I am told it will likely be Monday (5/23/22) before they arrive. Sounds good and we part ways.
Get a call on Thursday (5/19/22) saying, tires are here. I'm like great can you get them on tomorrow? No, we are booked up, but I can do monday. Good deal, set up the appointment and drive her truck in to the office on Monday. Drop it off ahead of time and wait for the call for it to be done.
Call comes in about an hour after the appointment time, which I expect to the be the "were done" call... Nope, "sir we've lost one of the 4 tires. We can install the 3 and you can come back for the 4th when it comes in or we can order the 4th" First of all, they are larger tires on an AWD vehicle, why would you offer to put on just 3? But they may not know that, but should, but anyway. I'm like look I am going on a trip on Friday and need them on prior to then, so order the tire and schedule me for Thursday. Alright, I'm annoyed, but tires should be here based on the 2 day turn around on the original order.
Ok, so this morning I call to make sure the tire is there, or at least is tracking to be there today. "Looks like it shipped yesterday and should be here tomorrow, that work for you?" No, no sir it does not! I am leaving tomorrow and need tires today. So after some debate, I get an offer for a different tire that they can get today but it will be later today.
So I ordered Toyo AT3 for the LX, But I am getting Nitto Ridge Grapplers. And if I do not like them, I will return them for the originally ordered AT3s.
And the first set he offered me was a set of non-LT XL rated tires, which I had to do some research on, but are rated for about 700 lbs less per tire than the normal LT tire.
I know they are busy and I am sure people are ridiculous, but your a tire place, why can you not get me the tires I asked for? And does anyone know if Nitto owns part of Discount Tire? They sure were pushing me toward them vs. the Toyos, just curious.
And, I'm done for now. Pending how this turns out.
I know sh!t happens and I really probably shouldn't be as aggravated as I am about this, but I am.
Need new tires for the wife's LX570, have had good luck historically with our local Discount Tires (other areas may vary). I have shopped around and tried lower prices, but generally service has suffered when I stray. So I go in, which here is a whole new game as you can't just walk in anymore, I have to talk to the person on the curb and get put into an on-line Que so they can call my name when I get in there... weird, but ok. So I go in, order tires. They don't have any locally and need to order them, ok, all good. I order them last Tuesday (5/17/22) and I am told it will likely be Monday (5/23/22) before they arrive. Sounds good and we part ways.
Get a call on Thursday (5/19/22) saying, tires are here. I'm like great can you get them on tomorrow? No, we are booked up, but I can do monday. Good deal, set up the appointment and drive her truck in to the office on Monday. Drop it off ahead of time and wait for the call for it to be done.
Call comes in about an hour after the appointment time, which I expect to the be the "were done" call... Nope, "sir we've lost one of the 4 tires. We can install the 3 and you can come back for the 4th when it comes in or we can order the 4th" First of all, they are larger tires on an AWD vehicle, why would you offer to put on just 3? But they may not know that, but should, but anyway. I'm like look I am going on a trip on Friday and need them on prior to then, so order the tire and schedule me for Thursday. Alright, I'm annoyed, but tires should be here based on the 2 day turn around on the original order.
Ok, so this morning I call to make sure the tire is there, or at least is tracking to be there today. "Looks like it shipped yesterday and should be here tomorrow, that work for you?" No, no sir it does not! I am leaving tomorrow and need tires today. So after some debate, I get an offer for a different tire that they can get today but it will be later today.
So I ordered Toyo AT3 for the LX, But I am getting Nitto Ridge Grapplers. And if I do not like them, I will return them for the originally ordered AT3s.
And the first set he offered me was a set of non-LT XL rated tires, which I had to do some research on, but are rated for about 700 lbs less per tire than the normal LT tire.
I know they are busy and I am sure people are ridiculous, but your a tire place, why can you not get me the tires I asked for? And does anyone know if Nitto owns part of Discount Tire? They sure were pushing me toward them vs. the Toyos, just curious.
And, I'm done for now. Pending how this turns out.