Has anyone else had experience getting work done at Land Cruiser Heaven 4x4 shop in MD?
I had a head gasket job done there in July and am still having intermittent coolant issues. I've been having a hard time getting through to the owner, Frank, who doesn't seem to care about my concerns. The communication has been very slow/poor, and when he says he'll get back to me, it often doesn't happen.
I know a lot of people here on MUD have had issues the last couple of years with their product/retail side...specifically, poor communication and not getting their orders fulfilled in a timely manner, but not sure if that was the same with the repair shop or not.
Land Cruiser Heaven
Anyway, just wondering if this is a rare experience (just me). I am pretty dissatisfied with the customer service, so buyer beware!
P.S. I decided to take my business to another shop in Maryland, a guy who is servicing more and more Toyota LCs and building an excellent reputation rooted in customer service.
I had a head gasket job done there in July and am still having intermittent coolant issues. I've been having a hard time getting through to the owner, Frank, who doesn't seem to care about my concerns. The communication has been very slow/poor, and when he says he'll get back to me, it often doesn't happen.
I know a lot of people here on MUD have had issues the last couple of years with their product/retail side...specifically, poor communication and not getting their orders fulfilled in a timely manner, but not sure if that was the same with the repair shop or not.
Land Cruiser Heaven
Anyway, just wondering if this is a rare experience (just me). I am pretty dissatisfied with the customer service, so buyer beware!
P.S. I decided to take my business to another shop in Maryland, a guy who is servicing more and more Toyota LCs and building an excellent reputation rooted in customer service.