FloridaFJ80
Roaming Land Cruiser Heaven
- Joined
- Sep 11, 2005
- Threads
- 185
- Messages
- 3,051
- Location
- Ashburn, Va
- Website
- www.landcruiserheaven.com
Well like many on here lately have had horror stories with METRIC TLC. But they have gotten to a new low.
I had ordered a leather kit for my 80 series back in Nov. Paid for it and waited.. During this time communication with Shane is quick and steady. Then towards the new years, I get a text after I hat sent him a few requesting an update. Well he sends a picture with him supposedly in the ER. So I am like "OK, get better we will talk in a few weeks." So I then start emailing, and texting and nothing no response. So I February. I call up my CC company and put in a claim. I get my temp refund while they investigate. So yesterday I get an email from the bank saying they had reversed my claim and took the money back out. I am like WTF, why???
So this morning, I call my bank wanting to know why the claim was reversed. So they said they heard back from the Merchant (METRIC TLC) and that they had said that my order was completed in person I already had my kit as he gave it to me in person and that I had signed the receipt. At this point I am infuriated, I am like WTF!!!!!!!!!!! How could I do this I live in Florida the D-bag is in Oregon. There is no way it was done in person. Then the bank person's I understand but there is a signed receipt. I was like a "signed receipt, I gave him my CC over the phone. There is no way he has a signed receipt. He FORGED my signature and has committed fraud.
So the next step was to appeal the claim and open a reinvestigation. Now I needed to provide proof. I am like ok" I have tons of emails where I am asking for a status update, and never a reply, plus I have my order receipt where I bought it from the website, and a conversation where he asks me to call him to give the CC info.
This is a new low.. This person should be banned from the site if it hasn't happened yet. Well I am done venting. I know I shouldn't ordered but I was a return customer so didn't really read the other posts until like January 2015 which was when I started getting anzy..
Update: 4/14/2015
Shane got word of this thread and called me to discuss. He began by telling me about his medical issues and apologizing for his lack of communication. According to him, he wasnt aware of the claim reversal. He stated that when he got word of my initial claim he didnt dispute it, he simply canceled my order and let the claim process proceed. He also states that he never spoke to my CC company, that SQUARE(the company he uses to process orders on his phone) told him to disengage with any communication with me and they would take care of it. He asked that I call my CC company and that he will talk to them. We spoke to my CC company, and they told him the same thing they told me they had received documentation that it was a face to face and that I signed for it and the goods were given to me. He told the CC company that this was a lie and that he had never shipped my goods, he also wanted to know who had told them that it was a face to face transaction and that I had received my goods. My bank couldnt give this information as they didnt have it readily available. He said he had never spoken to them and that he was the only one that deals with these issues. The bank was still undergoing their re-investigation and asked that I call back towards the end of the week. As for the forged signature, Shane says that the SQUARE app requires a signature and that he wrote Thank you on the signature box. He sent a screenshot of the receipt and you would have to make it out but it isnt really clear. It appears to look like "thanks" or its just scribble.
After the call, Shane asked me to call him. I did and we started talking regarding the situation, I ultimately said look man I just want a leather kit for my rig. You do great work and I loved the kit on my LX. He offered a good deal on a kit with free shipping. He said you dont have to pay for it until you receive it. It will take 2 weeks to make it. I was like that sounds fair lets do it. But lets resolve my money in the mean time. We got off the phone and he texts me to delete the thread ASAP. I wrote back saying that so far he has delivered promises and I dont have a kit nor my money. I told him that I will delete the thread after I receive my goods not before. That I would update the thread and let everyone here know that we are working on getting things resolved. He replied by saying, "that he wasnt happy with that" that he was upset that I used words like Fraud and Forged. That he wouldnt honor the deal he offered unless I deleted the thread. He would make sure I got my money back and that was that, and he would no longer accept any orders from me.
I replied asking for a phone call so we can talk (hate texting). Didnt call me but texted. Said he was pissed because he was getting contacted and asked about his fraud and forgery practices. These were coming from vendors and friends. He said he was done, that he did his part by trying to resolve my issue and someone F-ed up. that it was defamation of character.
At this point, I wasnt to happy its really his word against my CC company, but I am sure they wouldnt make up the information the presented. So someone gave them that information. I expressed to him that it is what it is. He was witness to what the CC company told me and their finding from their investigation. So its not something I made up. At the end I offered him to delete my initial post, change the title of the thread while he made things right. Once I received my kit in 2 weeks time I would ask Woody to delete the thread. He declined.
I think at this point its all over. I just want my money back. Money is tight currently as I have been laid off. I tried to offer a fair option for both of us, but now its about principle. I know people have their issues whatever they maybe. But there isnt any excuse for ignoring your customers after you take their money. You cant be a one man show and expect things to go right. You need to delegate certain things when your not available, its all about being responsible and looking out for your customers. He didnt care enough about having me as a customer before this ordeal happened to politely reply to my texts or emails. So why would he care now, he just wants to save face. As this thread is affecting his business. Supposedly its being linked to other "good" threads of his. If you really wanted to make things right and had nothing to hide you would do anything asked to remedy the situation. Sometimes its not about money, its more about principle and honor.
Whether or not he forged my signature, which at this point I may give him the benefit of the doubt with the "thank you' excuse. Though I am still waiting to receive a copy of the signed receipt that was presented to my bank to compare. As for the fraud charge, its still there at the end it was said and delivered to my CC company somehow, someway by someone. At this point its his word against my CC companies.
I had ordered a leather kit for my 80 series back in Nov. Paid for it and waited.. During this time communication with Shane is quick and steady. Then towards the new years, I get a text after I hat sent him a few requesting an update. Well he sends a picture with him supposedly in the ER. So I am like "OK, get better we will talk in a few weeks." So I then start emailing, and texting and nothing no response. So I February. I call up my CC company and put in a claim. I get my temp refund while they investigate. So yesterday I get an email from the bank saying they had reversed my claim and took the money back out. I am like WTF, why???
So this morning, I call my bank wanting to know why the claim was reversed. So they said they heard back from the Merchant (METRIC TLC) and that they had said that my order was completed in person I already had my kit as he gave it to me in person and that I had signed the receipt. At this point I am infuriated, I am like WTF!!!!!!!!!!! How could I do this I live in Florida the D-bag is in Oregon. There is no way it was done in person. Then the bank person's I understand but there is a signed receipt. I was like a "signed receipt, I gave him my CC over the phone. There is no way he has a signed receipt. He FORGED my signature and has committed fraud.
So the next step was to appeal the claim and open a reinvestigation. Now I needed to provide proof. I am like ok" I have tons of emails where I am asking for a status update, and never a reply, plus I have my order receipt where I bought it from the website, and a conversation where he asks me to call him to give the CC info.
This is a new low.. This person should be banned from the site if it hasn't happened yet. Well I am done venting. I know I shouldn't ordered but I was a return customer so didn't really read the other posts until like January 2015 which was when I started getting anzy..
Update: 4/14/2015
Shane got word of this thread and called me to discuss. He began by telling me about his medical issues and apologizing for his lack of communication. According to him, he wasnt aware of the claim reversal. He stated that when he got word of my initial claim he didnt dispute it, he simply canceled my order and let the claim process proceed. He also states that he never spoke to my CC company, that SQUARE(the company he uses to process orders on his phone) told him to disengage with any communication with me and they would take care of it. He asked that I call my CC company and that he will talk to them. We spoke to my CC company, and they told him the same thing they told me they had received documentation that it was a face to face and that I signed for it and the goods were given to me. He told the CC company that this was a lie and that he had never shipped my goods, he also wanted to know who had told them that it was a face to face transaction and that I had received my goods. My bank couldnt give this information as they didnt have it readily available. He said he had never spoken to them and that he was the only one that deals with these issues. The bank was still undergoing their re-investigation and asked that I call back towards the end of the week. As for the forged signature, Shane says that the SQUARE app requires a signature and that he wrote Thank you on the signature box. He sent a screenshot of the receipt and you would have to make it out but it isnt really clear. It appears to look like "thanks" or its just scribble.
After the call, Shane asked me to call him. I did and we started talking regarding the situation, I ultimately said look man I just want a leather kit for my rig. You do great work and I loved the kit on my LX. He offered a good deal on a kit with free shipping. He said you dont have to pay for it until you receive it. It will take 2 weeks to make it. I was like that sounds fair lets do it. But lets resolve my money in the mean time. We got off the phone and he texts me to delete the thread ASAP. I wrote back saying that so far he has delivered promises and I dont have a kit nor my money. I told him that I will delete the thread after I receive my goods not before. That I would update the thread and let everyone here know that we are working on getting things resolved. He replied by saying, "that he wasnt happy with that" that he was upset that I used words like Fraud and Forged. That he wouldnt honor the deal he offered unless I deleted the thread. He would make sure I got my money back and that was that, and he would no longer accept any orders from me.
I replied asking for a phone call so we can talk (hate texting). Didnt call me but texted. Said he was pissed because he was getting contacted and asked about his fraud and forgery practices. These were coming from vendors and friends. He said he was done, that he did his part by trying to resolve my issue and someone F-ed up. that it was defamation of character.
At this point, I wasnt to happy its really his word against my CC company, but I am sure they wouldnt make up the information the presented. So someone gave them that information. I expressed to him that it is what it is. He was witness to what the CC company told me and their finding from their investigation. So its not something I made up. At the end I offered him to delete my initial post, change the title of the thread while he made things right. Once I received my kit in 2 weeks time I would ask Woody to delete the thread. He declined.
I think at this point its all over. I just want my money back. Money is tight currently as I have been laid off. I tried to offer a fair option for both of us, but now its about principle. I know people have their issues whatever they maybe. But there isnt any excuse for ignoring your customers after you take their money. You cant be a one man show and expect things to go right. You need to delegate certain things when your not available, its all about being responsible and looking out for your customers. He didnt care enough about having me as a customer before this ordeal happened to politely reply to my texts or emails. So why would he care now, he just wants to save face. As this thread is affecting his business. Supposedly its being linked to other "good" threads of his. If you really wanted to make things right and had nothing to hide you would do anything asked to remedy the situation. Sometimes its not about money, its more about principle and honor.
Whether or not he forged my signature, which at this point I may give him the benefit of the doubt with the "thank you' excuse. Though I am still waiting to receive a copy of the signed receipt that was presented to my bank to compare. As for the fraud charge, its still there at the end it was said and delivered to my CC company somehow, someway by someone. At this point its his word against my CC companies.
Last edited: