Great Ih8mud Vender Story

4rnr · 09-18-07, 12:54 PM

Hey guys, I figured this is a story to be told.

A few months ago I ordered a set of DIY beadlock rings from Dan @ Ruffstuff specialties. About a week later I got a package but it was just the rings, no anti-coning rings that I ordered. So I called Dan and he said he was out of the anticoning rings when he shipped mine off so, to save time he asked his anti-coning ring supplier to send them directly to me. A couple days later I got the coning rings.

I install them and assemble them and torque to 13 lbs on the 33 bolts! Then I fill it with air and it leaks BAD. So I disassembe and reassemble...same. I try silicone, I try different tourques up to about 35 ft lbs, I try different tires, I even go over my welds....Still lots of leaking! By this time I had been in contact with Dan several times and he was as interested in solving the problem as I was, bc of "600 sets" he had never heard of this. I finally got them to somewhat hold air with 35ish ft lbs and LOTS of silicone! So I was off to the trail. I aired down to about 6lbs. And after about 20 min I noticed the tires were very low and they were at just a couple lbs!! I aired them up to 7-10lbs and hit the next trail. about half way through one was flat. I got out and the tire had slid out of the beadlock!

So I used a buddies spare and about 10 ft later another tire slid out! I limped back and my day was done.

I called Dan. The only thing we could think of was the anti-coning rings were some how causing the problem. So I tore them down again and cut the coning rings off. Dan insisted on refunding me the price of the coning rings. I refused at that point until we knew exactly what was wrong. Presto! everything was great again, I wheel a few more trips with no problems. Then on the way to the Badlands I get a flat. I get out to check it. No nails, no nothing. So I air it back up and its leaking like crazy from the where the beadlock ring hits the tire?!?! I mount Gumbys spare and make it to camp where instead of drinking/eating I tear down the beadlock again. (33 bolts, no nutserts, so 2 wrenches, and crappy grainger bolts that inevitably all 150 of them broke!!!) I find that there is a cut around the tire where the beadlock hits the tire...

I call Dan right there from camp. He said that he had recently found out some interesting info...THE ANTI-CONING RING SUPPLIER SUPPLIED MY ORDER WITH 5/8" RINGS RATHER THAN 1/2" RINGS. This caused the beadlock ring to go convex and actually dig into the tire! and allowed the tire to slip out of the bead lock and leak due to most of the tourque being on the coning ring.

He not only said he would replace my tire but wanted to find out how one could be dropped shipped to camp so I could have it for the weekend!! I said no need as I have an exact spare (thanks Gumby). I called Dan on Monday and set up a shipment of 1 new 36" tsl sx!!!

I then proceeded to break down all the tires AGAIN! and found that they were all damaged

Not as bad as the leaker, but still cut. I contacted Dan and gave him the bad news. Which I was reluctant to do bc I HATE receiving charity, but I had no choice I couldnt afford a new set. So he said he would replace all of them!!!

I decided I wanted to run some pitbulls so Dan credited me for 3 sx's (minus the one in transit) and to make a long story short ive got some new 37" Rockers.

Dan is a stand up guy and went above and beyond for SOMEONE ELSES MISTAKE!

Thanks for reading this, and buy stuff from Dan.

http://www.ruffstuffspecialties.com/catalog/index.php

Noah · 09-18-07, 01:12 PM

i love good customer service....and willing to pay for it.

cheers to Dan

CreeperSleeper · 09-18-07, 01:14 PM

Wow! That's really great to know. I'm looking at ordering weld on beadlocks soon. Now I know who to go thru!

Brentbba · 09-18-07, 02:06 PM

Nice to see you post a good story. Most boards here about problems, but not the good stuff.

1974FJ · 09-18-07, 02:09 PM

Thats great! Stand-up guy for sure!

Tapage · 09-18-07, 03:56 PM

That's great .. it make you go to buy anything self-confident.

brokenparts · 09-18-07, 05:00 PM

always good to hear of stories like this... I'll keep it in mind next time I need to order parts!

pygpen · 09-18-07, 05:03 PM

Dans a stand up guy.
I was trying to order his antiwrap bar kit and was having trouble because it wanted to go through Paypal. So I ened up canceling out the order figuring I would call him later and place it.
About 45 minutes go by and my cell rings..... Hey Dan! whats up?

BTW, nice sig Tapage! No wonder all my stuff gets tagged by the city.
PMK

lowtideride · 09-18-07, 07:34 PM

Awesome dude, he hooked my brother up. I have a couple hundred dollars worth of brackets on order coming up....He will def get my money.

hlb3 · 09-18-07, 08:16 PM

I have made a few purchases from Dan, received great service, I plan on making many more purchases from him.

D'Animal · 09-18-07, 08:24 PM

I just got my SOA kit from Dan. It's going on the 45 Extended Canb Project.

greenfox · 09-18-07, 10:40 PM

Dan is the Man

66fj40x2 · 09-18-07, 11:35 PM

I've had really good dealings with Dan when I swapped fj60 axles into my 40. Got all my shackle hangers, perches, etc. Dan is the man! Peroid!

Glad y'all got it figured out.

reffug · 09-19-07, 04:23 AM

Excellent story.

Great to hear about things like this.

I just can't believe the part about Gumby lending you a spare................

4rnr · 09-19-07, 08:55 AM

Quote:

Originally Posted by reffug

I just can't believe the part about Gumby lending you a spare................

HAHAHA. It has become tradition since I got the beadlocks.

Thanks for reading

Eskimo · 09-19-07, 10:52 AM

Of course Dan is a stand-up guy.. he's a Yota guy after all!!

I had a situation with a small error in my order and Dan bent over backwards to make sure I had all the parts I needed on time...

If I ever meet the sumbitch, the beer is on me, that's for sure..

GREAT vendor for sure.

Zekester · 09-19-07, 12:49 PM

Too bad he doesn't sell keyless remotes : )

Tapage · 09-19-07, 04:54 PM

Quote:

Originally Posted by pygpen

BTW, nice sig Tapage! No wonder all my stuff gets tagged by the city.
PMK

No need to mention that your phrase make me famous

odtseuss · 09-19-07, 08:38 PM

Thanx for telling us, it s good to hear good stories. I'm always up for buying products from manufacturers that stand behind them. I've always thought that a product is only as good as the manufacturer that supports it.

camcruiser13 · 09-19-07, 11:57 PM

duh!!

how many times must i say it

dan is the freakin man.

been running his beadlocks and other stuff for over a year now. love it. and he always has time to talk to you.

projektdotnet · 09-20-07, 08:55 AM

Had an order of springhangers once that hadn't been delivered after about 2 weeks. He offered to ship out a new set set and I asked if he would use FedEx or UPS and just paypal request me for the extra shipping. 2 days later the parts showed up but I had not been billed. I called and he said not to worry about it since they were a reship. USPS found the original package in a ditch later.

DAN RULES!

Wildman · 09-20-07, 05:21 PM

I agree, hes the man. I run his bead locks (no rings, they work fine) and his disk break brackets. funny about the rear brackets:

I had bought a set of older brackets that were unused from a buddy. I gave dan a call and explained I was looking for the calipers that fit them and that he had made them a LONG time before. He said put them in a box, send em back and another set of updated ones will follow. These are the ones he sells now, that fit a taco caliper insted of the chevy calipers. He said that had a problem putting a 1/2ton caliper on the BACK of a light weight toyota. makes sence!

Gumby · 09-26-07, 03:25 PM

I just put in my order for a set of beadlock rings and new u-bolts for my spring pack swap.

Wile E Coyote · 10-01-07, 12:17 AM

RuffStuff will get my $$.
Dan, I think yer gonna make up for eating the $ on those tires, my man. As you should, apparently.
Thanks for posting up a good vendor experience, 4rnr.

Gappy · 10-02-07, 07:28 PM

Quote:

Originally Posted by Gumby

I just put in my order for a set of beadlock rings and new u-bolts for my spring pack swap.

Those springs will probably break!!

Gumby · 10-02-07, 07:56 PM

Naw. The guy I got 'em from was a fine upstanding gentleman. I'm in good shape.

MutleyFJ62 · 10-04-07, 03:57 AM

There really isn't enough of these warm, feel good, fuzzy stories. If retailers/manufacturers are prepared to stand behind their products, then i dont really care how much it costs, its money well spent. Cheers Dan!

projektdotnet · 10-04-07, 01:48 PM

Quote:

Originally Posted by MutleyFJ62

If retailers/manufacturers are prepared to stand behind their products, then i dont really care how much it costs, its money well spent. Cheers Dan!

agreed! I've only ordered from Dan once but I will be ordering more in the future I'm sure!

CruisinFJ60 · 10-04-07, 11:09 PM

i really like reading stories like this. its good to know people still practice customer service and will go out of theyre way to make it right even when the customer is layed back and relaxed.
thats why its so upsetting when people try and take advantage of people like this.

4rnr · 10-08-07, 07:08 PM

Quote:

Originally Posted by CruisinFJ60

i really like reading stories like this. its good to know people still practice customer service and will go out of theyre way to make it right even when the customer is layed back and relaxed.
thats why its so upsetting when people try and take advantage of people like this.

I got the feeling that one of the reasons he was so accomodating is bc I was understanding and cool about it.