Busted rear diff not cover by warranty!

[FJCRUZR]

Way to go Toyota!

Great service...



Follow the link in my sig

[NocalFJ60]

How exactly did it break? How do they know you were driving it offroad?

[LandCruiserPhil]

Sorry to hear about your trouble with Toyota’s lack of warranty.
How were they able to determine it broke from off road use?

[FJCRUZR]

The fact that it broke off road is irrelevant!

They never looked at the part, they took one look at the truck and called it abuse...
They don't even know where the truck was when it broke, they didn't ask or care.

Read the whole thing, it's worth it!

http://www.fjcruiserforums.com/forum...sted-diff.html

[94landcruiser]

I am confused. Isn't this sold as am offroad vehicle? Seems thats like saying they won't cover a car for being driven.

I'd be calling corporate.

[FJCRUZR]

Originally Posted by 94landcruiser

I am confused. Isn't this sold as am offroad vehicle?

That makes two of us!

Toyota says:
As Toyota website stated, the FJ Cruiser is designed as an off-road vehicle.
Driving your FJ Cruiser off-road does not automatically void your warranty but any component damaged by the off-road driving or performance problems resulting from the off-road driving would not be covered.

[LandCruisers4Life]

I think it's about time the Toyota Land Cruiser Association gave Toyota a call and asked why we, their devoted customers are getting the shaft broke off in our asses?

We need our Association to represent us as Toyota owners. How about it TLCA??

Maybe we need to stand outside Toyota Dealerships with picket signs declaring our feelings toward a company that is no longer standing behind their product???

[Cruiserdrew]

I don't mean to be a dick here, but stuff breaks off-road. That's the way it goes. It's part of the risk of the sport. Now Toy seems to have had an issue with the rear diffs on the early FJCs. Was yours one of those? If so, you *might* have a valid claim. Otherwise, man up and fix it, then move on. Cross posting on multiple forums, asking the TLCA to make trouble with Toyota for you---come on. I know it hurts when it's a new and expensive vehicle, but either get used to it or do something else for fun.

There is no way Toyota can forsee all the idiotic things that will be done with their vehicles in an uncontrolled off-road setting. If they gave blanket coverage for any concievable off-road circumstance, they would go broke in a hurry. I've seen the FJCs take some pounding on Rubicon and hold up OK, so chances are, you were "gettin' it" when it broke. Are your tires larger than stock? Is your suspension modified from stock?

Offroad, forces are high, wheels slip, chassis flex, traction is intermittant. Things get used in ways never imagined by their builders. Things break.

Toyota did not offer to fix my broken rear axle.
They didn't offer to fix my cracked crossmember.
They didn't cover the dents in my door or the crushed rear quarter panel.
The greedy bastards have not offered to fix the thousands of paint scratches suffered in the deserts of California.
They didn't even cover the broken bushings in the front suspension.

I see a trend --Corporate Toyota SUUUUCKS

Sorry for the harsh tone but I'm getting a bad vibe here. Fix your truck, life is short.

[MudHunter]

Wow. Maybe its a vaild point to fight...but I'd rather be back up and running and out on the trail without all the stress you seem to have!

Cancer taught me life is short at 23yrs old. You are not gauranteed anything, EVEN FROM TOYOTA.

Read "LIMITED WARRANTY".

Now....turn this anger towards USFS, Trout Unlimited and the Tellico issues, so you will have a place to take your beloved POS FJC.

[MissFJ]

Originally Posted by MudHunter

Now....turn this anger towards USFS, Trout Unlimited and the Tellico issues, so you will have a place to take your beloved POS FJC.

x2.

[Manhattan]

Really? Man up? It's a new vehicle - under warranty. If you bought a new boat and it sunk would you be pissed? But why? Putting a boat in the water is the worst thing you can do to it. Oh, wait - it was made for that. So to was the FJ made for mild off-roading. I saw the hill he's referring to. I think my wife's Odyssey would climb it.

Of course 'wheeling is hard on parts. That's why companies like Jeep put axles such as Dana 44s in Wranglers. That's why they used Dana 300 transfer cases, etc. etc. So is Toyota not up to this? Surely Toyota can at least match Jeep's quality... right?

Look ^ that is meant to point out the obvious. Of course Toyota can match and surpass Jeep's quality - they have for years. This is why so many of us (other than you) are pissed. I bought a Toyota (my first Toyota - and I've had 27 cars/trucks) because of the reputation. Now I'm hearing of blown rearends, cracked bodies, etc. When I wheel, I'm paranoid anytime I crawl up the slightest hill - that sucks! I bought the Toyota so I wouldn't worry about defective parts.

I agree - someone needs to "man up". It's Toyota. They need to shut the *#^@ up and replace every #&$^ing one of these rearends - and appologize as they do it.

Originally Posted by Cruiserdrew

I don't mean to be a dick here, but stuff breaks off-road. That's the way it goes. It's part of the risk of the sport. Now Toy seems to have had an issue with the rear diffs on the early FJCs. Was yours one of those? If so, you *might* have a valid claim. Otherwise, man up and fix it, then move on. Cross posting on multiple forums, asking the TLCA to make trouble with Toyota for you---come on. I know it hurts when it's a new and expensive vehicle, but either get used to it or do something else for fun.

There is no way Toyota can forsee all the idiotic things that will be done with their vehicles in an uncontrolled off-road setting. If they gave blanket coverage for any concievable off-road circumstance, they would go broke in a hurry. I've seen the FJCs take some pounding on Rubicon and hold up OK, so chances are, you were "gettin' it" when it broke. Are your tires larger than stock? Is your suspension modified from stock?

Offroad, forces are high, wheels slip, chassis flex, traction is intermittant. Things get used in ways never imagined by their builders. Things break.

Toyota did not offer to fix my broken rear axle.
They didn't offer to fix my cracked crossmember.
They didn't cover the dents in my door or the crushed rear quarter panel.
The greedy bastards have not offered to fix the thousands of paint scratches suffered in the deserts of California.
They didn't even cover the broken bushings in the front suspension.

I see a trend --Corporate Toyota SUUUUCKS

Sorry for the harsh tone but I'm getting a bad vibe here. Fix your truck, life is short.

[tntoyota]

Oh, up until now I thought it was only the fronts



What broke?

Sorry guys but no matter what it LOOKS LIKE some things.....

[MissFJ]

So it's really about money then? I just paid a lot of money (or got into a lot of debt) and can't afford to fix it???...well what are you going to do when you break stuff 3, 5, 10 years from now? If it were about quality there would be 20,000x more reports of failure. Mine was in pristine condition when it was pulled and I've wheeled the piss out of it the last year an a half. Luck? Good batch? Don't think so. Even if they did cover it, why would you want to put the same part that failed back in? I would be changing gears (literally) if it were me.

[uzj100]

That is BS. I broke the front diff carrier on my 99 100 series with 58k miles. It was covered under the powertrain warranty. I was climbing a hill. My truck was covered in mud, had 285 bfgs, a lift kit and an arb front bumper. They did not mention one thing about any of it.

I would mention 60 minutes and dateline. That always gets their attention.

[MissFJ]

AND if you do go the warranty route, be kind to your service manager. I good rapor goes a long way

[k9crazy]

OK folks, here's the missing piece in this puzzle. We KNOW that there was a problem with the ring gear in the rear diffs (and potentially front). Toyota is also aware of this. They have 2 part numbers in their system for 2 rear thirds (the whole thing...my parts guy can't just get the ring gear). One is with the old ring gear and the other is with the new one (which is property cryo treated).

So my point is, if this were NOT a defective part...I am all about the you play you pay thing. If I break something wheeling that is not defective, I eat it. Plain and simple.

But this is a case where multiple rigs same parts have failed under the EXACT, non-extreme circumstances. It is clearly a case of a defective part and should be, IMHO be replaced under warranty.

That being said, I also have a pretty good level of confidence that if mine goes, I can go to my Service Writer and explain what happened and he will honor the warranty. I've known him for years, have a good relationship, have all my service done there, and have been very honest about what I use my truck for and what my concerns are. Of course, that's no guarentee, but nothing in life is.

Ah, the hell with all this crap..I think I'll just follow Miss FJ and swap everything out for new and better stuff! Show you boys a thing or two!



Well...maybe in a few year when it's paid off.

[uzj100]

I would definitley run the two part number play and be very nice and explain your case. If there was not issue, then why are there 2 part numbers?

uzj100

[MissFJ]

Originally Posted by k9crazy

Ah, the hell with all this crap..I think I'll just follow Miss FJ and swap everything out for new and better stuff! Show you boys a thing or two!

watch out...some might want to put you in a straight jacket for desecrating something "new" or call you really short

[FJCRUZR]

Originally Posted by Cruiserdrew

Now Toy seems to have had an issue with the rear diffs on the early FJCs. Was yours one of those?

Yes it is...

Originally Posted by MissFJ

So it's really about money then?

What would make you say something like that?


Can't say much...To be continue...(legal dispute now)

[NGA-FJC]

Removed

[LandCruiserPhil]

I think it is BS on Toyota's part that they warranty some and not others. If I owned a FJ and had a replacement problem everybody at Toyota motor corp would hear my name until it was replaced.

[LandCruisers4Life]

Toyota needs to own up and institute a Factory Recall to replace all rear differentials. This is the first I have heard of anyone having an issue with a front diff.

Yeah the TLCA is a major organization and why not go to bat for loyal Toyota owners who are innocent in this matter of any wrong doing?

I see nothing wrong with asking an organization who supposedly represets us, the loyal Toyota owners to voice to Toyota that they should make good on problems which have arisen with a new product of theirs. I think two part numbers institutes enough proof that Toyota has recognised a problem and is quietly trying to deal with it on a case by case basis and trying to cut their costs by doing it this way rather than Factory Recall.

Getting upset for people speaking out against an obvious problem with some of the vehicles just makes you look like an asshole. Maybe you should take a deep breath and realize that not everyone is out there beating the piss out of their Cruisers when it happens to break. With as much as the vehicles cost, and the fact they are advertised as an Off Road vehicle, Toyota should just eat a $hit sandwich on this and do what is right instead of trying to hide.

[MudHunter]

As some have already realized...and hopefully the rest will...this is a PUBLIC FORUM, and it would be in your best intrest to keep many "Personal" feelings to yourself and just report the cold hard facts. Its true you can go back and edit/delete what you have written...but you cant control who has read and copied it and if these matters do go to court...it would be pretty bad if your personal feelings and language made the determining factor in a mediation dispute.

NOT too smart to slander the party you are entering into a legal battle with on a public forum.


FYI...

PS....I hope some resolution is obtained in this case and FJCRUZR gets back up and running soon!

[Mark W]

Major organanization? Taking Toyota to task for someone who has a problem with a dealership? You guys have got to be kidding.

The TLCA is a group of clubs and individuals. That's it. Not a consumer protection agency, a public service organization or anything like that. What sort of clout or even influence do you guys think that the TLCA even has? Total member ship is in the 4000 range. On a good day. Toyota would notice this and care about it about as much as I cared about the bugs that splatted on my windshield on the way to work. Probably less. I hate cleaning the windshield.

It does seem strange to me that a Toyota dealership denied warranty coverage on something that would not cost them much to repair no matter how they balanced the books and that has the potential for a lot of less than favorable attention. If all is as it seems from what we have been told. Doesn't seem to me a money making proposition for them. And how did they know that the damage happened, or the rig was even taken off road as opposed to being driven on non-paved, maintained and regulated public roadways? I have to wonder if more has transpired beyond what we have seen here.

It also seems unusual that the diff simply fell apart under normal use. Just how was the rig being driven and how was the drivetrain being stressed? As I like to tell any one who come into the shop brags too much on how tough their rig is... Let me take it across the street or out in back of the shop for 3 minutes or so. I know I can break something.
I've seen people abuse their rigs through lack of experience or understanding to the stresses involved and just what they are subjecting the rig to to as extreme a degree as I could ever do on purpose.

If the warranty states that breakage that occurs off road will not be warrantied, and you told them it broke while driving off road... What else is there to say?

Shitty warranty, but there it is. You received the info, or should have, before the breakage.

When all is said and done, Stuff breaks. isn't this diff the same as in the Taco? SUcks that Toyota won't fix it for you, but if they won't they won't. Buy a new Ring and Pinion and be done with it. Your gonna break more stuff as time goes by. It's just the way it goes.


Mark...

[LandCruisers4Life]

Originally Posted by MudHunter

As some have already realized...and hopefully the rest will...this is a PUBLIC FORUM, and it would be in your best intrest to keep many "Personal" feelings to yourself and just report the cold hard facts. Its true you can go back and edit/delete what you have written...but you cant control who has read and copied it and if these matters do go to court...it would be pretty bad if your personal feelings and language made the determining factor in a mediation dispute.

NOT too smart to slander the party you are entering into a legal battle with on a public forum.


FYI...

PS....I hope some resolution is obtained in this case and FJCRUZR gets back up and running soon!

Wow, what wisdom from a 23 year old snot nose kid. Who is slandering anyone here? Go back and read my post again slowly so maybe you will totally grasp it this time.