Toyota Announces Customer Support Program

[94landcruiser]

http://www.toyota.com/pdfs/TacomaCus...ortProgram.pdf

TORRANCE, Calif., March 7, 2008 – Toyota Motor Sales (TMS) U.S.A., Inc. will launch
a Customer Support Program to extend warranty coverage on certain 1995 through 2000 model
year Tacoma truck frames.
Toyota has received reports regarding a small number of Tacoma vehicles exhibiting
excessive corrosion of the frame, causing perforation of the metal. The frames of some vehicles
may not have adequate corrosion protection. When exposed to severe environmental conditions,
including accumulation of road salts, these vehicles may develop corrosion beyond normal
surface rust commonly found on metal after years of exposure.
Instances of this condition are isolated and largely confined to states which use salt for
winter de-icing of roads. However, to assure customers of its commitment to satisfaction, Toyota
is extending a rust perforation warranty covering 1995 to 2000 Tacoma truck frames for a period
of 15 years from original sale, with no mileage limitation, for corrosion damage resulting in
perforation of the frame material.
Should a customer’s vehicle experience this condition, they will be requested to present
it to any Toyota dealer for inspection. Upon confirmation of rust perforation, Toyota will, at its
option, repair or repurchase the vehicle. If it is determined that no rust perforation is present, the
extended warranty will be in effect for 15 years from original sale.
It is important to note that this is not a recall or special service campaign. The extended
frame corrosion warranty provides goodwill assistance to owners who have experienced, or may
encounter, frame problems as a direct result of rust perforation. Owners will be notified by first
class mail beginning mid-March 2008. Customers with questions or concerns should contact the
Toyota Customer Experience Center at 1-800-331-4331

Toyota Tacoma Frame Rust - Tacoma World Forums