Quote:
Originally Posted by Topmounter
re: Service records... You want ammunition to head off any of their attempts to shirk responsibility. Showing that the vehicle was regularly serviced at an authorized dealer with no preexisting conditions would help counter an assertion that they are just a victim of bad timing.
Is it definitive? No, of course not, but it certainly can't hurt.
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I see your point. In any situation, what I try to do is look at from the various points of view.
To the service manager's eyes: He doesn't give a sh&t whether this poor guy ever changed his oil. He's got poo poo on his hands, realizes it and all he is thinking about is how to get it off. And to minimize the amount of his personal blood loss during the process.
To the owner of that particular stealership, this owner didn't buy his vehicle there, prior to this debacle never had it serviced there and due the fact that he lives 500 miles away probably will never spend a dime there again, even if they give him a new engine, a free loaner and an apology. As a businessperson, he wants to make this problem go away and certainly minimize the damage in doing so.
Understanding where everyone is coming from can help one steer the situation to their desired outcome and also understand what is realistically possible to happen. They will pay up. It's just a matter of how much.