Quote:
Originally Posted by dgangle
That's a CYA to keep PIA customers away from the mechanics. They are flat rate and generally speaking don't appreciate the interruptions. Under these circumstances, accompanied by the service/stealership management and with the right attitude, this would hardly be considered inappropriate.
I fail to see what relevance this has in this situation.  In showing how wonderful one had their baby maintained supposed to influence another dealership's decision on how to best handle this situation? And the answer to your question is no, the records are dealer specific.
One argument you may need to prepare yourself for is they may say since your truck has 100K on it and is ~1/2 wore out, they may only initially offer to pay 1/2 of the rebuild. Or they pay labor, you pay parts. Not to sound like a pessimist but I hardly think they are just going to completely roll over and give you a free new engine. Unless they have zero negotiating skills, don't be surprised if they want some type of concession your part as well. |
Not sure I agree on your last point. I for one expect my motor to go > 200K mi. Under your thought process if he had 200K mi on it now they wouldn't need to cover anything since it was about "worn out". They botched it, and they're responsible, and it does sound like they're doing they right thing. I think if you keep it professional and positive, you'll come to an agreement. Let us know.
Just my .02--