Quote:
Originally Posted by KLF
... you have to keep in mind that very few shops will let you into the service area, and definitely not under a vehicle up on the list. Insurance reasons.
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That's a CYA to keep PIA customers away from the mechanics. They are flat rate and generally speaking don't appreciate the interruptions. Under these circumstances, accompanied by the service/stealership management and with the right attitude, this would
hardly be considered inappropriate.
Quote:
Originally Posted by Topmounter
...Can you find out where it was serviced under warranty and get the records from that dealership? I was able to pull the entire service history for my LC from the servicing dealer prior to purchase. It wasn't clear though whether that is a dealer-specific database or whether Toyota collects that data and puts it in a national service database.
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I fail to see what relevance this has in this situation.
In showing how wonderful one had their baby maintained supposed to influence another dealership's decision on how to best handle this situation? And the answer to your question is no, the records are dealer specific.
One argument you may need to prepare yourself for is they may say since your truck has 100K on it and is ~1/2 wore out, they may only initially offer to pay 1/2 of the rebuild. Or they pay labor, you pay parts. Not to sound like a pessimist but I hardly think they are just going to completely roll over and give you a free new engine. Unless they have zero negotiating skills, don't be surprised if they want some type of concession your part as well.