[flintknapper]

I've been buying from them for over 20 years, never had a problem.

In fact, last week I ordered a couple of tire changing "spoons" from them. When the box arrived...there was evidence that UPS had been particularly rough with it and had knocked a hole in one corner allowing one of the spoons to fall out.

Called Northern about it, they didn't need any info from me, UPS or anything else, they just sent another part to me no questions asked.