Quote:
Originally Posted by BillyGHusk
I guess I am in the minority on this issues. At no point did Tom(Lostmarbles) call out the vendor or run them down.
He pointed out that the primer pump they sold him was/is bad.
That point doesn't change even if he were to contact them. Even if they replaced the pump at no charge. The fact that the pump went bad fairly quickly (relative term) doesn't change.
If his posts had been along the vein of:
I bought this pump and am getting no customer service from them even though I haven't ask for any.....
Then I would understand the uproar. He went out of his way to ask for positive experiences relating to the product in question, which nobody has posted good experience with said product yet.
Now that he has contacted Roodog and they have stated they will refund his money plus shipping....THE PUMP STILL WENT BAD....which was the point of the thread.....
tech content....when I changed my pump the the Bosch I had to use a pair of vise grips on the old one as I couldn't get a wrench on the nut....
|
These are very close to my sentiments also. Maybe there was some early editing which I missed, but I don't see a problem with this thread or Tom's desire to post his experience.
It is a concern that posters are pressured when posting up legitimate concerns and experiences that are not positive. Especially when the opposite is openly encouraged.
For feedback systems to work, it must be possible to relay negative experiences as well as positive. Otherwise the system loses all value. The Ebay and locally trademe feedback systems have lost value due to this.
The ultimate test of a products value is; given the same choices again, would you buy this product.
For Tom, that seems to be a "no" and we should learn why.