Quote:
Originally Posted by lostmarbles
.......I haven't contacted Roodogs to complain - Because I can seldom be bothered going down that route. (If anyone out there has bought the same product from them and has had no problems with it - Then they should add their "good" experience into this thread to counteract my "bad" experience.).....
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Quote:
Originally Posted by canucksafari
Why not let them know that it is leaking and you are not happy. From what I hear, they are in the habit of making things right for their customers.
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Quote:
Originally Posted by roscoFJ73
I would contact roodogs.He would replace that straight away and hopefully give his supplier a kick in the pants.
Its also an opportunity for us to see how a vendor responds  |
Hey. I did wonder if I was being fair to Roodogs with my thread title. .....................................But I still think I am.
The following thread of mine represents very positive publicity courtesy of yours truly. (But who's to say anyone puts much weight on my opinion anyway):
http://forum.ih8mud.com/40-55-series...-f-biggsw.html
So they've just got to take my "bad publicity" with my "good publicity".
And the quote above shows that I've already asked people who've had "good experiences" with their roodogs-supplied primer pumps to come forward.
So why don't I want to complain? Well I see my time as very valuable. (Which may come as a surprise to many who note how long I spend on MUD.) And it is not that the cost of the item was insignificant. Hell - On a bus driver's pay packet - Even a loaf of bread is a significant purchase! But what can they really do for me?
They could of course say it is a "one off problem" and hand me another identical pump. But then if that happened I wouldn't be bothered with fitting it. I believe in learning from my experiences. And as I said before. I consider my time as "very valuable". Fitting an identical pump to one that has just failed my standards is not a thing I do. (I choose to be a "late shift bus driver" because it gives me lotsa time to do what I want. And being on MUD is presently part of that. But continuously replacing primer pumps is not FUN in my books.
)
Or they could refund my money. - But that would only partially reimburse me for my costs and I'm still wasting my valuable time in the process. And I'd feel like I'm forcing their hand. (Refund my money or else I'll badmouth you and your product!)
So I don't feel I'm treating them harshly.
I know Roodogs have got plenty of supporters here and I'd include myself amongst them. I'm about to order replacement glowplugs from them. (Not that there's anything wrong with the old ones. It is just that they've been in there for quite a while and I want to remove them to do "leakdown testing" so why not replace them at the same time?
I see the Internet as being particularly great at enabling people to share their purchasing experiences. And private communications between customers and suppliers often end up in the supplier taking a course of action designed to stop them from receiving adverse publicity rather than correcting a problem. (In other words the person who made the complaint gets satisfied - But the whole process puts other potential purchasers at risk because they don't get alerted to any problem.
No doubt Roodogs read forums like this (performing searches on their trading name) so they are able to try and source a better supplier if they choose to.
And my money I spent on their pump I treat as an "education expense".
Well this phenomenally-long blurb gives you an idea how I think anyway - Even if you don't agree with me.
